Spot2Nite Reviews | Read Customer Reviews of spot2nite.com

Spot2Nite Reviews | Read Customer Reviews of spot2nite.com

Spot2Nite reviews

Showing 26 reviews with 1 star · Clear filters

Gregory C.
Jan 27, 2024
Booking Fee Ripoff…
When making a campground reservation I was surprised to see a reservation fee of $24.00 which amounted to $6.00 per night. The fee could be waived if I signed up for a free 14 day subscription to Spot2Nite after which they would charge an automatically renewing monthly fee. I didn't buy in to this scam and instead called the campground directly to make the reservation.
Response from Spot2NiteJan 27, 2024
Hi Greg, Thanks for taking the time to share your thoughts. Spot2Nite was built by avid RVers as a way that travelers can conveniently see all the pricing and availability in an area and easily book an RV spot without having to do research, Google an area, and then start calling and visiting the websites of individual parks. Many of our travelers value this convenience and choose to subscribe so they do not have any booking fees for the entire year to use this service for unlimited booking. Others choose to pay a one time booking fee for the convenience of saving time and energy to find great locations. If you ever find yourself in need of a camping reservation in an area you’re not familiar with, we hope you’ll give us another shot so you can look, book, and go! We have full-time RVers manning the phones and keyboards should you ever have any questions. Safe travels! Emily from Spot2Nite
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william B.
Jan 23, 2024
I booked an expensive space 2 nights at…
I booked an expensive space 2 nights at Big Pine Key Fishing Resort. $277. Back in oceanfront, full hook ups. What I got was no hookups and a small space, which I refused to accept. I argued with the mgmt who told me Spot2nite had no connection to them, and once I paid Spot2nite there was nothing they could do, or had any obligation to do. However, for $54 MORE they happened to have one space left with hookups I could have. So for $331 I got a space with hook ups nowhere near the water for 2 nights. All I know is, I want out of here. And, first and last time I'll ever camp here or use Spot2nite. Totally disgraceful and unconscionable. Never, ever again.
Response from Spot2NiteJan 23, 2024
Hi Bill, Thanks for taking time to leave a review about your experience. We do notice that you selected the 'Rustic Waterfront' spot for your stay, which in its description is clearly a 20' spot without utilities. This was also clarified in your confirmation email. We understand that you may have intended to book a full hookup site, or perhaps changed your mind-- in which case you are always welcome to reach out to our Traveler Support Team to modify any reservation at 877-778-2683. We hope you'll consider giving us another shot- We'd be happy to help you book a spot to your specifications that is the perfect place to relax and unwind. Safe travels, and we hope we see you down the road! -Emily at Spot2Nite
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Charles S.
Nov 3, 2023
Did not disclose 10% upcharge to book…
Did not disclose 10% upcharge to book thru your site. I am deleting your ap. Scammer.
Response from Spot2NiteNov 3, 2023
Hi Charles, Thank you for using Spot2Nite! We do have a small booking fee to run our platform, provide personal service for our travelers, and make it simple and fast to book great RV spots without wasting lots of time hunting for availability. Each fee does appear in your cart at checkout with complete transparency. We hope to see you down the road, and safe travels! -Patty @ Spot2Nite
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Rance
Aug 17, 2023
Not reliable for open sites.
I attempted reservation twice with this site. Both times after accepting my payment they cancelled my reservations saying the sites had been book prior. The site does not give current information.
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Joanne T.
Jul 13, 2023
I thought I was simply booking through…
I thought I was simply booking through the Good Sam website, but it took me to this site and added a bunch of fees. I thought I was getting g a Good Sam discount, however, I ended up paying more than if I booked through the campsite’s website.
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Frank C.
Jun 26, 2023
The 10% transaction fee was too much
The 10% transaction fee was too much. Then I still owed $ at check in time at RV park when I thought I paid in full. No one at RV park could explain why and I was told they could not override the reservation system. Will not use Spot2Nite ever again. I usually have at least 25 different camping reservations per year and this one was not a good experience.
Response from Spot2NiteJun 26, 2023
We apologize for the confusion at the check in and the error on the campground folio. It did not properly reflect your discounts. We have clarified that folio, and they are refunding the overcharge to your card. Indeed, all Spot2Nite reservations arrive paid in full, and our travelers do not have to pay at the desk unless they are adding additional items from the campground store or extra nights at the park. Our Traveler Support Team is available 24/7 toll free to address such issues. We hope that you will try us again. Thank you / Terry / Spot2Nite
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Phil
Jun 20, 2023
Exorbitant fees, just a book a reservation
The three extra charges on the bill once received added up to $70. The nightly stay at our campground was only $55. I realize spot tonight is a convenience at the extra fees are absolutely not worth it. We will never be using spot tonight again.
Response from Spot2NiteJun 21, 2023
Hi Phil, thank you for your feedback. While we do charge a convenience fee for showing you availability in real time for multiple parks with your personal filters and live customer service, you will find our fee is maximum 10% of the spot cost, and often less. I would be happy to go through your invoice with to take a look at the potential taxes and park fees you may have seen. We are happy you got a great spot. Safe travels! Emily at Spot2Nite
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Shelley S.
Jun 15, 2023
The campsite did not receive payment…
The campsite did not receive payment from you or any communication to reserve a spot. We were lucky they could accommodate us. How do I get a refund? I had to pay them before I left the campground. They never got paid by you.
Response from Spot2NiteJun 21, 2023
Shelley, thank you for the feedback. We apologize for the inconvenience at the park. As you know, through our follow-up and research indeed they had your reservation (thus the space) and were paid immediately at the time of booking. Additionally, we have refunded your payment to clear the folio. We are working to educate Front Desk Teams on the new reservation processes as we revolutionize the “Look, Book, and Go” system of Spot2Nite travel. Thank you! // Terry
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