Sportsman's GuideReviews of sportsmansguide.com

Lets see, I ordered two guns(lets say on Monday) by wednesday they sent me a notice saying the one gun was has all the sudden been discontinued. I call and the lady I tried speaking with was so obnoxious. She constantly tried talking over me and would not do a thing. Its no longer in stock she said. I said why did you let it go for several days and why did you charge me for it. So the one gun which was supposed to be delivered was not delivered on the day they promised, I figured stuff happens, now I get another notice and its two days that its not delivered. I call Sportman and I get a notice that its a 4 minute wait, it turns out to be 19 minutes when a person actually speaks to me(not a nice man either) telling me that he doesnt know if its the delivery or the FFL dealer not there. I said, "its a business they're open 6days a week" what do you mean if they are not there.. I will NOT be purchasing from Sportsmans guide again.. every..

very slow to ship orders. no tracking or shipping notification. Still waiting on an in stock item to ship after a month. poor customer service. Update, second(in stock) item arrived finally a month and a half after order. Used to be a good place. Products are still good but 3-10 day shipping promise not correct.

My shopping experience with them actually went ok. However, you're forced to buy their membership. It has a 59.99 yearly fee with it. I go to their website to cancel my membership.... can't. I read through all their membership info, and it basically sends you on a wild goose chase. So now I'm FORCED to call these people. Super shady.

I bought these thinking they’d be good for trail running, but they’re not. The fit is weird, especially around the heel, and my foot kept sliding around. The grip is bad too I slipped a few times on a regular dirt trail. For the price, I expected way better. They look nice, but that’s about it. Wouldn’t buy again.

Bought membership - once I added the items to my cart they were out of stock- pretty sleezy business practice. Then I went to find something similar to it -went to add it to my cart and a pop-up came up, saying “maybe you’d like this better” and it was the same thing that was out of stock the first time, messed up! Won’t have anymore money of mine!!!

I ordered a sleeping pad on 12/2 that was on sale for a killer deal. After it hadn't shipped for 2 weeks and having heard nothing, I checked my order status and it said it was backordered until 12/30 even though it showed it was in stock when I ordered it. 12/30 came, no sleeping pad and my order showed an updated date of arrival as 1/20. 1/20 came, still no sleeping pad. Then finally, on February 5, I got an email saying that my payment was declined (I had to get a new credit card due to fraud) and to update my information so my order could be placed. I updated my payment information within 4 minutes of receiving their notification. Again, 2 weeks later, my order status has changed to "being fulfilled" but it still hadn't shipped and there was no charge on my card. I called customer service and they told me my order had been cancelled due to no response. Their email said nothing about replying to the email to say that I had done so. They told me that I could place a new order and call back once it was shipped to receive a refund for the difference, honoring the original price of my first order. I surprisingly did receive a refund but not for the actual difference of the 2 orders. I called back and they stated that I had used a coupon on my first order and wouldn't be refunding that difference which was about another $30. That was not communicated when I first spoke to customer service and if they had, I would not have placed a second order. I was under the impression that they would be honoring the difference between the total amounts I paid for the orders. After speaking to 2 different people, they ended up giving me another refund for the coupon amount but it was still about $8 short of what I should have received. Close enough but still a frustrating process. It took over 3 months, 2 emails (non of which they responded to), 4 phone calls and 2 refunds to resolve this and it still wasn't made right. I will never purchase from this company again.

They failed to follow through with the refund and remove the false listing as promised in the BBB case filed against them.

This is no longer Gary Olen's SG. I've been a customer since the mail order days. I've spent a lot of money at SG over the years. They now have review " moderators " that will block negative reviews regardless of how they're worded. I just got screwed on a new military M65 jacket that was advertised to include the jacket liner. The jacket was delivered without the liner that it was represented on the website to include. Another customer left a negative review because of the liner not being delivered with 3 jackets he bought. I submitted 4 differently worded reviews that were all rejected by " moderators ". The other customers negative review was also scrubbed from the web site after SG updated the description of the jacket listing to remove the liner inclusion. The company is now owned by an investment group that is apparently fearful of the truth and creating a false narrative for customers by scrubbing well earned and valid negative reviews from the web site. Any company that has to rely on censorship to promote its products can't be trusted in my opinion. Which is the reason after 40 plus years, this customer is no longer buying from SG.