Rick in G.
The company and its senior manager took appropriate action to solve my claim
Initially I was quite upset as one of the ladder rungs on my new tree stand broke off the first time I climbed the ladder. Once I got a hold of the person in upper management assigned to handle the claim he took the necessary steps by sending me a replacement stand that I received in 3 days in time to install it before hunting season started
Response from Sportsman's GuideSep 24, 2026
We are happy to hear that you had a great experience. It is wonderful to know that our management team was able to step in, handle your claim quickly, and get a replacement tree stand sent out in just 3 days, so you were ready for hunting season. Providing dependable gear and stepping up to support our outdoor community is what we strive for, and we truly appreciate your patience while we resolved this for you. Customer Review Team



