Sportsman's GuideReviews of sportsmansguide.com

Order placed Dec 3rd, shipping notification on Dec 4th. Item estimated delivery Dec 6th. No updates on shipping until Dec 15th, saying that it will be delivered on the 8th of Dec. We are now updating customers that their items will be delivered in the past. Contact customer service and notify of the situation, was told to wait longer... Called Fed Ex and was told that the item was lost in transit and that I would need to contact the retailer to file a claim. They did handle my refund quickly, at least they said it was processed, we shall see. Good deals are not always worth it folks. I wish I had read some reviews prior to my attempted purchase.

They have now told me the items I ordered are on backorder, and the delivery date keeps getting pushed back. I have contacted both companies that produce the equipment and was told that the items are in their warehouses and can be shipped at any time once they receive the order. One of two things is happening. 1. They have not gotten off the chairs they are sitting in to get the order shipped and processed. 2. They are too lazy to get off the chairs they are sitting in to get the order shipped and processed. The one item I ordered is on backorder, and Hatsan US currently has 4,300 in stock. The only reason I know is that I acted like a buyer and told them my company wanted to purchase 240 of them for our website. Do not do business with Sportsman's Guide. The stories they tell their customers do not match what they promise in their satisfaction guarantee section of the website.

I ordered a Diawa telescopic fishing rod and received and alps mountaineering chair

Id give zero stars if I could. DONOT order anything from this horrible company!! Pay for membership and for next day shipping. They dont do next day it's ground shipping but they do take your money. Zero concerns for first responders, zero care for customers. But they do love taking ur money! An absolute joke!!!

Ordered two large items, FedEx delivered them to the who knows where. As this was my first purchase from them, I purchased their membership and paid for purchase protection. The purchase protection, per their website states verbatim "guarantees you an expedited reship or refund should something happen to your package en route to you." On contacting them they stated I will have to wait at least two weeks for a resolution as the shipping company stated the item was delivered. The tracking shows pictures of a house that is not mine, and if needed, I have cameras showing no one delivering packages. They refused to honor the "protection" I opted to pay for, and were extremely short and rude when I inquired about it. They could have at least offered to refund my $3 optional charge while I'm stuck waiting for resolution. Stay away from this company. They'll steal your money and be rude about it to boot. *** Update. Worthless scam company. Per Sportsman's Guide, FedEx "says it was delivered" and they refuse to do anything about it, or pursue a claim (and as they are the shipper, I am unable to pursue a calm with FedEx on my own). Again, I have documentation, photo, and video evidence my package never arrived, and per FedEx website, shows my package delivered to a different house. Avoid this company at all cost unless you like your money stolen.

Absolutely the worst company you can imagine! I’ve been a customer for over 30 years and will never do business with them again! Shipped wrong order, took weeks to correct and then charged me for the wrong merchandise I returned! Scam company period! Do not do business with them! Since the company was sold it’s just a farce!!!

Absolutely garbage company! They sent me the wrong items and after explaining to them what happened they told me they had shipped the correct ones. Ten days later I hadn’t received anything so I asked for tracking and they said they hadn’t shipped anything. Multiple requests for an ETA all got the same generic responses with no estimate. Now three weeks later I’m cancelling my order and filing a charge back. They’re a dumpster fire of a company and I will never order from them again. I can’t believe people would actually pay for a membership to Sportsman’s Guide.

This company is one of the Very worst ones you could ever deal with and all of the ratings here should be telling you all you need to know. Their customer service representatives are some of the Very Worst, their "Iron Clad Guarantee" isn't worth the paper it's written on and they like to stick you with that worthless "Buyers Club" crap that you'll pay for but never use again. Received a *new BDU jacket with a red dye stain on the front and I saw how useless that Iron Clad Guarantee actually is. If these reviews Haven't told you what you need to know about this company just go ahead and place an order......you'll find out the hard way.