Sportsman's GuideReviews of sportsmansguide.com

This company might have been good once... maybe? Their customer service is awful now though. I really wish I'd have done research before I ordered. I ordered a hunting blind through them that was supposed to be delivered on June 9th. Totally get delays with Covid. Reach out to them June 16th asking about the status since it hadn't shipped. I get told that their 'order compliance' team needs to speak with me... what? I ordered a hunting blind... Why do you need to talk to me? Just tell me if it's going to ship? They refuse to answer me and just keep saying to call them. I call them. The number isn't accepting calls... what? I've called 10 times now. Same thing. I message them on Facebook and raise a bit of a stink. I get a response saying at this point I have to talk to them on the phone... WHAT? Why do you need to talk to me on the phone to tell me if my order is going to ship? I tell them to call me since their phone lines are down... Some guy calls me and doesn't leave an extension number when I try to call back (so my call won't go through). I tell them to please call me again. Get told they're getting a busy signal... it's a cell phone... they aren't getting a busy signal. I'm getting a massive run around when I just want to know if my order is going to ship. STAY AWAY from these guys. I beg you. AWFUL AWFUL AWFUL. I'm about to file a complaint with the BBB and contest the charges. It really shouldn't be this difficult...

I ordered 1000 rounds over three months ago. I got an email a week later saying it was backordered and would be pushed back to April. Then I got another pushback to June. I accepted the delay until June. June came and I heard nothing so I emailed service. Three days later they replied that the system canceled my order and that they can’t reopen it. They said they would honor the price if I ordered again and emailed them. They also said I would have to call my financial institution and have the activation charge removed from my card. I then ordered with Lowest Ammo and received my bullets in less than a week, and I saved over $20! I wonder if I would’ve heard anything at all had I not emailed them first! Don’t waste your time!

Ordered 9mm ammo on March 21st received delay notification on April 21st that ammo would not ship until June 5th. Responded that I wanted to maintain order. Checked website on June 7th and the order showed active but yet to ship. Checked website this morning and the order had been cancelled. Called and spoke to Becky who informed me that the FTC had cancelled my order because I had not responded. I suspect that they were willing to have a number of bad reviews as a trade off by shipping my order to a more recent order to increase their profitability. Will be filing a complaint with BBB

Bought a 1000rd case of 9mm three weeks ago. No shipping confirmation, no email contact, when you call they say they are closed. Paid with my credit card THANK GOD and I will absolutely be disputing this charge and getting my money back from Citi. Don't ever buy anything from this dishonest retailer. I bet they went out of business and left their website functional. Luckily my payment is still pending and they haven't "charged" the card yet but I am waiting to see if it EVER clears and gets shipped. I'd be amazed if I actually get the product in the next 2 months. I mean look at all the terribly reviews and the subject matter is identical in each bad review. Something is very off about this company and we dont need none of that BS in 2020.

I ordered 9mm ammo in mid March that was clearly listed as in stock. Waited patiently with a few delay notifications due to CV, accepted a "do you want to keep your order" request due to backorder, and excitedly answered YES to keep the order for June delivery. Because of the reviews I’ve seen I sent an email to confirm my order and I was told it was canceled...they had to cancel order a month prior due to FCC regulations since I didn't get back to them about keeping the order?. How convenient, their "keep or not keep" process is through the website link, so no email record that I actually responded. Either they aren't being honest or have incredibly poor tracking systems. Terrible customer service and business practices, even when considering CV limitations. SG should honor orders or don't offer products for sale that are listed in stock. They could even have said in a direct email early on that the order will need to be cancelled due to supplier issues, so here's a $10 credit or something. That's the only way they will learn to do a better job and improve their business while keeping loyal customers, but am guessing that's not the ultimate goal. Will be looking elsewhere for now on....

They tell you to call them to talk about your order in their canned email response. When you call them... "Sorry our Store is Closed, please send us an email". Its like some kind of joke. I've been trying to get something resolved for three months now and can't get a straight answer.

They don't ship. They don't answer the phone. Trying to cancel the order. What happened to this company?

I will NEVER do business with this company again. Orders cancelled that never should have been cancelled. They take the order with no chance of fulfillment and then when prices go up, they cancel your order and don't tell you. You have to log in to see that your order is cancelled. When you email, you get a stock reply, something like "thank you for your email. We will take that into cosideration. Enjoy the outdoors." I don't care if their prices were half of their nearest competitor. I will never buy from this company again. Just terrible.