Sportsman's GuideReviews of sportsmansguide.com

Cannot ever get a hold of customer service. Either there’s a voice prompt that says they can’t take your call or you’re on perpetual hold for the rest of your life. Really, really bad service. Sent 3 emails. Finally got a single reply over a week later that suggested I keep trying to call. They also illegally charged the wrong credit card for a 4-pay order. Ran a card that they were not authorized to run. Do not do business with these crooks.

Ordered a 3-piece military surplus backpack system that was advertised on the website with photos to include the following; 1. MARPAT ILBE Pack. 2. Smaller backpack. 3. Hydration Pack. 1st delivery I received only the large ILBE Pack. Contacted Sportsmans Guide, they sent a second shipment with the same result only the large pack. Contacted them again and they stated that the other packs were not included. Checked the SG website, the advertisement for the backpack system had been removed. The next day the advertisement was back up with the pictures and descriptions of the smaller pack and hydration pack had been removed. I wrote an honest and respectful review of the issue and they rejected or "moderated" my review. Stating it was a "fulfillment" issue. Instead of addressing this in an honest manner they just decided to sweep it under the rug and delete the evidence from their web page.

Beware!!! You won’t get your order!!! I have been a loyal customer for years, it was a great place until they sold the company a couple years ago to a buyer in California.. I wouldn’t order guns or ammo now! So I placed a $200.00 order over two months ago and still haven’t received any of my in stock items?? I’ve sent two emails and haven’t received a reply. They did charge my credit card. Now I need to call my credit card company to get a refund. Cancelling my membership and never shopping here again because this place will take your money but you’ll never receive anything from them.

2 months ago I reordered a trail camera along with the metal safety case on their 4 pay plan. They took first payment when I ordered. Last week they took second payment but I have yet to receive the items. Sent 2 emails and no response, called them many times and get recording saying they are to busy and can not answer my call. Either ship my product or refund my money!!!

Bad experience no one can answer a phone and I am a member can't get research on any product I want my money back I give them less than one star now been using them for five years won't use them ever again if they wanted to kill their own business it would have been easier to do it a different way

Customer services is non existent! Placed an order on 7/17/20 at checkout it said estimated delivery date was 7/23/20. As soon as i completed checkout the estimated delivery date was gone. My item still hasn’t shipped. Emailed numerous times-no reply. Called said hold time was 104 minutes so I left my number to ‘hold my place in line’ and they would call me back. Never called. Called again (and again and again) received a message saying call volume is high and they are unable to take my call. All I want to do is cancel my order. Definitely should have done more research before ordering from here.

Scam company no ammo here! Waited for weeks . Something is really fishy here i am asking everyone to contact brown bear, federal and wpa wolf and see if this story holds or if its scam

I purchased 2 pails of 350 rounds of 9mm ammo on the pretense of you having availability to ship 8-3-20. Now you have moved my availability date out to 10-27-20. What is going on you are a large sporting goods chain and you cant keep a common ammo in stock? You didn't even have the courtesy to notify me of this? Great job serving your customer. Why would I ever want to join your club?? Keep up the crummy work! Company rating "0".