chris S.
Good gear at decent prices, terrible fulfillment/customer service
Good gear at decent prices. Lots of good sales. The products are all decent quality for the price. Thats where the good ends. The fulfillment process has really fallen off as of late. I currently have an order that is 2 weeks old that hasn't shipped, an order i placed after that one has already arrived, makes zero sense. Sometimes your order will ship within a day or two other times it can take literally weeks before it ships out. Kind of hard to plan when it can take anywhere between 3 days and a month to recieve your order. Do NOT ever order ammo, the last 3 shipments of ammo I ordered was so terribly packed the boxes all broke open with hundreds of rounds rolling around in the big shipping box. Customer service is useless and feeds you a line of whatever you want to hear but clearly has no say so on how the warehouse operates (or doesn't operate).If they can get their warehouse workers back in line this is for sure a 5 star company.
Response from Sportsman's GuideMar 23, 2026
We are really sorry to hear about your experience. While we are glad you enjoy our gear and pricing, it is clear we have let you down regarding fulfillment and packaging quality. We experienced fulfillment challenges during a warehouse transition at that time, which impacted our shipping consistency. That issue has been resolved and we’ve made improvements to our processes and packaging standards to ensure items like ammunition arrive securely. We would like to look into your specific orders and review options with you. Please reach out to us at [email protected] with your order number and include "Attn: The Customer Review Team" in the subject line so we can investigate this further. Customer Experience Specialist