Sportsman's GuideReviews of sportsmansguide.com

I understand that there's a national shortage on ammunition as there is uncertainty. However, this is the crappiest website I have ever attempted to make a purchase from. I placed an order in September for rifle rounds and was told I would receive my order in November. However, I later received an email stating that this order has been delayed to January. Which, no problem, considering all the supply chain challenges and unexpected consumer demand. So, I waiting until the end of October to check up on my order to see if any changes have been made. Only to find out that they canceled the order. Which still, I understand. This isn't what made me upset, what made me infuriated, is that they canceled my order at a price we agreed to 1000 rds @ $440 and relisted the same item for $690. Somehow this seems illegal or at the very least a bad business practice. I get supply on demand, but at least honor the price and order to which your customers agreed to when they placed their orders.

I ordered a 10/22. They sent me an email saying they need more information. I have sent multiple emails and called 30+ times and not been abled to talk to anyone. I can't even cancel my order.

Wouldn’t give them even 1 star! Ordered ammo back in July 2020 for good price! Backorder is understood until October, but email says action needed to prolong order until January 2021? Didn’t want to give me my items at that price you are now charging almost 60% more for what I ordered them at! Who is willing to throw the most money? Sportsman Guide sucks!

I order a magazine that clearly described on the website that it will be as described after telling them that they sent me the wrong item three times I had to talk to the manager to discuss the issue 2 days later he lets me know that they had the wrong picture for the item the people at the warehouse are lazy and unorganized they're driving me crazy with all their issues disorganized company

I called again this morning at 10:23a and left my call back information. I received a call back at 11:26a and was able to explain my issue to your representative. I was then asked to be placed on a brief hold for 2-3min while she contacted the billing specialists. After 10min on hold I was disconnected. I have now tried to contact Sportsman's Guide for over 3 months to resolve this. I have sent emails about this issue on all the following dates: July 9 th (prior to ordering) July 15th July 27th July 30th August 7th August 19th September 3rd October 13th Those dates do not include the numerous times I've spoken with someone, after calling several time because your phone lines have a generic message saying you are too busy to take calls at the moment. I run several customer service businesses as well and I have been beyond patient with this whole situation. But, I feel we are now at a point that I will be forced to dispute my credit card charges since your company has no interest in resolving this issue of us being over charged $120. I do not wish any longer to hold or to renew my membership with Sportsman's Guide.

Order binoculars for my son's birthday over a month ago they still haven't shipped they won't answer my calls, they refuse to call me back, they won't answer my emails and they have taken out the second payment! This is borderline criminal activity and theft! If you plan on ordering from these peoplethink twice because you won't receive your product and you won't get any help from customer service! They never disclosed that this was going to happen when I bought these binoculars they never said it was going to be late shipping they never said they were running way behind but they instantly took my payment and right on the next time around on the 4pay plan they took it again and still haven't shipped my binoculars! Every time I call theres on a 2-hour hold time because of high volume calls and when asked if I'd like to receive a call back they never call me back. Just a terrible terrible way to run a business!

Placed an order [Order Number : 69681902], received an order confirmation via email, and my credit card was immediately charged. Logged into my account and...no order. Sent a request to ask how to track my order and received this response: "Dear _______, Thank you for contacting us. We would like to speak with you personally about this order. Please call our Order Compliance Department at 1-800-515-2722 so that we may process your order. Hours are Monday through Friday 8:00am - 4:00 pm Central Standard time. Please be advised, if there is a long hold time, you can utilize the callback feature. If you are unable to get through or the phones are off please keep trying. If we can be of further assistance, please feel free to Contact us Enjoy the Outdoors!" You cannot reach these people by phone, you cannot wait on hold, and there is no "call back feature." I don't know if my products, which I need for this weekend, are in transit or the order has been canceled. Based on the other extremely poor reviews, I'm guessing the latter is the case. I have not received the courtesy of a reply to any of my questions pertaining to my order, and I'm disinclined to keep calling these people over and over again. This is the second time I've been hosed by this company. The last time was 11 years ago when they refused to send an order I placed for my wife and I prior to a hunting trip to Iowa. I never received that order either. This won't happen again. 10/27/2020 Update Sportsman's Guide ignored my timely requests to cancel this order, and instead shipped it on 10/16/20 AFTER the expected delivery date when I placed the order. Today is 10/27/2020, and although two (2) of the items were delivered on 10/24, the bulk of the order is still in transit with an "Expected Delivery Date" of 10/16/2020. The items have been "Out for Delivery" since 10/23/2020. I now have duplicates of all of these items since I expected my instructions to cancel the order prior to shipment to be honored. The incompetence of this company is astounding. BUYERS BEWARE!!!!

Wished I could give less stars! Made order on stand over week ago no stand on reply says it's in stock ! Message them twice no response ! I've bought from them before well now NO MORE! It's always a battle to get any help! Save your money buy else where!!! Poor poor poor customers service!!!