Sportsman's GuideReviews of sportsmansguide.com

I have been a customer on and off for 25+ years. During this time I average around 3-4 orders a year. I always purchase the club membership. I have always noticed that they are a little slow in shipping generally taking 3-4 days to make the order ready and then 4-5 days for the order to arrive. I’ve placed two orders in the past couple months and the last order took me around 3 weeks to arrive. After 10-12 days I emailed them asking why my order still showed as being processed, whereupon they then sent me a tracking number showing it was shipped. It appears that they waited until I inquired before they processed the order. As of today on s as current order I’m on day 8 and still waiting on a tracking number. Looking back at my orders I placed one last year for 2nd day and it still took weeks to arrived. Another thing I’ve noticed is they are now only doing a membership a few months before it renews instead of a yearly and it auto renews instead of stopping. You have to turn off the auto renewal off. If you ask me, it appears they are making more money on this. I remember a yearly membership costs less than $30 and now they do a quarterly which costs $9.99 a quarter. They used to be a great company and had great customer service. They used to sell surplus and camping and outdoor supplies. It appears now that they have mostly turned toward selling more consumer goods/home items. It is a shame and I don’t think I will continue to order from them. It took me the past 3-4 orders with shipping issues to decide this.

I have to say ditto to all the negitive comment's given here from the past months... Since April I had .22 LR on order and have been sent email saying they are on back order and I had to respond to their email to keep on the list of my order... I responded everytime to their email that I still wanted my order when available... I just got a email tonight that my order has been cancelled all together and would have to put back in for my order... So AGAIN, I went back on their web site to get back on the list for my backorder.. Outside of this, I have always had good luck with getting any ammo it any product from Sportsman's Guide... The company has been a good place to deal with in the past so I will continue to trust they will come through again in the future... As for ammo prices, it is high everyplace you look, supply and demand and many people hording ammo all they can get, but feel when the ammo suppliers can get caught up, we will see the prices come down again, maybe not where they were, but they should not be as high as gold...

I purchased a “Buyers Club” membership back on October 16th 2019 and have used it a bit over the last year. About eleven months in, they forced me to change my password after which all my order history was lost and I no longer was showing up as a Buyers Club member. I emailed them about this issue on the morning of September 24th and was given an auto response that I “would be contacted within 32 hours” regarding my account issue. 10 days passed and no one ever got back to me, I still couldn’t access my old orders and I had no Buyers Club benefits despite paying for a full year. So I decided to call; spent 30 minutes on hold and was told by a representative that they fixed it and I would have access to my account in 24 hours. So I basically lost out on a month of the Buyers Club benefits that I’d paid for and had to go through a lot of time on hold and hassle to get the account corrected.

Sportsmen’s Guide used to be a dynamic company until Northern Tool bought them. They immediately fired half the staff including the ones in shipping. There are two people answering the phones and far less then used to be in shipping. Be prepared to wait months for your product to arrive, instead of the three to five days in the old days. They will use Covid as an excuse but Northern Tool is run by mentally challenged people who just want a large pay check, no service, screw the customer. This will probably be my last order. When you can contact an employee they are super and very nice to deal with, but they are certainly limited.

I made an order on the 6th of August 2020. All in stock items (or so that's is what the website said). I waited and waited and 10 plus days go by after I ordered. It was just some boots ,socks and a tarp. I decided to send customer service an email asking if their was a problem. About 16 hours go by and the next business day I get a reply that someone is checking into my order and will reply with in 32 hours? Really 32hours? Just an odd sounding number right off the bat. Another 12 hours go by I get an email with a tracking number. No explanation no customer service reply. Nothing. They really push the members guide service. I wouldn't use them period

In was never told of a delay almost 30 days of processing. I started to try to find out how to cancel, but now i have shipping info from fedex. If they fix the customer service they will be a good company.

I am extremely disappointed with Spotsmansguide customer service. Had an issue with my order. Emailed them and received an automated response. They promised to contact me within 32 hrs. After 4 days, I tried again. I got the same automated response. I have emailed them 3 times within a week. When I called the 1-800-888-3006 number. They won't answer or let you leave a message. The items and prices are good. But their customer service sucks. Won't but from them again.

Just got a review rejection from a Sportsman's Guide moderator for being honest about the ordering process, so that says something. I ordered 9mm ammo in mid March that was clearly listed as in stock. Waited patiently with a few delay notifications due to CV, accepted a "do you want to keep your order" request due to backorder, and excitedly answered YES to keep the order for June delivery. Got a "how do you like your order" email recently for the ammo I never got, so asked customer service and they said they had to cancel order a month prior due to FCC regulations since I didn't get back to them about keeping the order?. How convenient, their "keep or not keep" process is through the website link, so no email record that I actually responded. Either they aren't being honest or have incredibly poor tracking systems. Terrible customer service and business practices, even when considering CV limitations. SG should honor orders or don't offer products for sale that are listed in stock. They could even have said in a direct email early on that the order will need to be cancelled due to supplier issues, so here's a $10 credit or something. That's the only way they will learn to do a better job and improve their business while keeping loyal customers, but am guessing that's not the ultimate goal. Will be looking elsewhere for now on.