Sportsman's GuideReviews of sportsmansguide.com

Response from Sportsman's GuideMay 20, 2026

We are really sorry to hear about your experience. It is disappointing to learn that your overnight order faced a shipping delay and that you felt our team did not offer a fair resolution when you requested compensation. This is certainly not the standard of service or efficiency we strive to provide our customers. We take your feedback seriously and want to look into the details of your interactions and order status. Please email us at [email protected] with your order number, and include "Attn: The Customer Review Team" in the subject line. We would like the opportunity to review your options and work toward making this right. Customer Review Team

Response from Sportsman's GuideMay 20, 2026

We are really sorry to hear about your experience. It is disappointing to learn that your orders are facing extensive shipping delays and invalid tracking links, especially with your tournament timeline in mind. This is not the reliable service we strive to provide. We want to look into this immediately to locate your items and review your options. Please email us at [email protected] with your order numbers and include "Attn: The Customer Review Team" in the subject line. We will prioritize your case to verify your shipments and work toward a resolution. Customer Review Team

Response from Sportsman's GuideMay 5, 2026

We are really sorry to hear about your experience. We understand how disappointing it is to receive items that do not meet our quality standards or match your order specifications, and we sincerely apologize for the condition of the items you received. This is certainly not the standard of service we strive to provide. We take these quality control concerns very seriously and want to make this right. Please reach out to us at [email protected] with your order details so we can personally investigate these fulfillment errors and provide a full resolution for you immediately.

Response from Sportsman's GuideMar 30, 2026

We are really sorry to hear about your experience and the frustration regarding the change in shipping times. We understand that quick delivery is a major part of why our customers rely on us, and we certainly didn't want this change to negatively impact your shopping experience. We experienced fulfillment challenges during a warehouse transition at that time, but we have been working hard to streamline those processes and improve our transit speeds from the new location. We’d like to look into your recent orders to see the actual transit times and review any available options to ensure you're getting the best service possible moving forward. Please reach out to us at [email protected] with your order number, and kindly include "Attn: The Customer Review Team" in the subject line. Once we have those details, we can better investigate how these changes are affecting your specific area. Customer Review Team

Response from Sportsman's GuideMar 30, 2026

We are really sorry to hear about your experience and the frustration caused by the discrepancy in your order. We understand how valuable your time is, especially during fishing season, and we sincerely regret that the delay and the initial error impacted your plans so significantly. While we are glad the listing concern was addressed, we recognize that this doesn't make up for the two weeks of lost time on the water. We would like to look into your order details to see what happened and review any available options to better support you. Please reach out to us at [email protected] with your order number and include "Attn: The Customer Review Team" in the subject line. Once we have that information, we can investigate this further and work toward a better resolution for you. Customer Review Team

Response from Sportsman's GuideMar 30, 2026

We are really sorry to hear about your experience regarding the condition of your item. Receiving a product with missing welding spots is certainly not the standard of quality we expect for our customers, and we understand your concern regarding the safety and integrity of the piece. We appreciate you bringing this manufacturing defect to our attention so we can look into it. We would like to review the details of your order and any photos of the defective areas to see what happened and determine the best options to help. Please reach out to us at [email protected] with your order number and include "Attn: The Customer Review Team" in the subject line. Once we have those details, we can properly investigate this and work toward a resolution for you. Customer Review Team

Response from Sportsman's GuideMar 30, 2026

We are really sorry to hear about your experience with your first order and the frustration caused by the out-of-stock status of your boots. We understand how disappointing it is to look forward to a new purchase and a trial membership only to find the item is unavailable after the fact. This is certainly not the smooth introduction to our brand that we want for our new customers. We would like to look into the details of your order and the notification process to see what happened and how we can best assist you moving forward. Please reach out to us at [email protected] with your order number, and kindly include "Attn: The Customer Review Team" in the subject line. We would also be happy to look into getting a catalog sent out to your address once we can verify your information privately. Customer Review Team

Response from Sportsman's GuideMar 30, 2026

We are really sorry to hear about your experience regarding the cancellation of your backordered item. We understand how frustrating it is to deal with unexpected order changes, especially when the suggested solution requires extra effort on your part. This isn’t the seamless process we aim to provide, and we appreciate you bringing this to our attention. We’d like to look into the details of your order to better understand what occurred and review any available options to help. Please reach out to us at [email protected] with your order number, and kindly include "Attn: The Customer Review Team" in the subject line. Once we have those details, we will be able to investigate this further for you. Customer Review Team