Sportsman's GuideReviews of sportsmansguide.com

Worst customer service ever. I hadn’t received my item after placing my order 3 weeks prior. The tracking information provided showed where it was last scanned but hadn’t moved for 2 weeks. When I called to have them send me a replacement item the customer service representative told me it was on its way and hung up on me. I had to file a claim with my credit card company before they would send a replacement item. Never purchasing anything from that lousy company again.

Been a member since 2005 and bought way before that. Lost a scope in a train crash years ago you finally made right. Waited for sezzle to send a code three times now haven't sent the first code yet. I don't really save a lot of money shopping with this store but it's convenient. I'm going to buy my fishing reel some place else and I don't care if it costs me a buck fifty more.

They may be fine for cheap stuff but I would NOT buy anything expensive from these people. I purchased a $2500 ten-point crossbow. SHot it 20 times and it would not group no matter what. Then the string broke. LESS THAN 20 SHOTS! TWENTY-FIVE HUNDRED DOLLARS!!!!! And they say it's a warranty issue and I can't return it. Not to mention a $5,000 hunting trip next week and there's no way I can get this fixed in time. I think the right thing to do would be a refund or exchange and YOU Sportsman's Guide can deal with Ten Point. You know there's doing what you HAVE to do and then there's Doing the right thing! You will not get any more of my hard-earned money and I hope someone will see this and buy their expensive somewhere that cares about their customers.

sportsman's gouge. i am still wondering why i tried them again. moth to an enticing flame with amnesia of the last misadventure i'd had with them. it took forever to get the detailed invoice will all charges itemized; after you order is is not online, but a paper copt is in the box. inspect your online order carefully should you, in a weak moment be tempted to do biz with these pirates. there were two line items that made no sense: a california shipping tax and a fuel surcharge. california has no such tax and i called the the shipper, fedex and they had no fuel sucharges. and unless you uncheck the box, they will charge a buck for shipping insurance. against what? their own incompetence? sheesh. they are liars, cheats and fraudsters!! do not support them!!!! stay away!!!!!

I purchased a pair of rubber boots from sportsman's guide and changed my mind. I called them back in about 1 hour and canceled my order. They shipped it anyway and I refused delivery. It's been going on 2 weeks and have not received a refund on the order. I would think twice if I were you before I ordered anything from this company.

Worst experience ever. I ordered a 1000 rounds of 9mm from these guys would it was .13¢ a round. This was right before Ammo skyrocketed during Covid. When I ordered the ammo, it was listed as in stock, which is why I bought it. Keep in mind other sites had it for the same price or relatively close, but their website SEEMED reputable. After ordering it the price of ammo shot up to .25¢ a round and then up to .50¢ a round within 2 weeks. I contacted them and asked when the order would ship, but received no response. I received an automatic email after this, where they said that the ammo was backordered. I emailed them to ask why would a "in-stock" item, that continued to show in-stock after I ordered it, be backordered. I got no response from them, even after several new costumer service requests. Despite continued phone calls and emails, they never responded. With ammo prices now through the roof, I had no choice but to wait for the ammo to arrive. Approximately 3 months later, I received an email from them saying, "your order is ready to ship. Do you still want it?" THEY ALREADY CHARGED ME FOR IT, WHY WOULDN'T I WANT IT." I didn't see the email for 2 days, but I immediately responded and said "of course I want the ammo I already paid for". Well, then I received another email that said, "your order has been cancelled." Why would they want to cancel my order you'd ask? Why sell me 1000.00 rounds of ammo for .13¢ a round when ammo is now .50¢ a round? I believe they probably did this to everyone that ordered during that time, saving themselves hundreds of thousands of dollars. I will share this review on review sites for the rest of my life or until they go out of businesses. I continually emailed them and called them for 6 months after this and I NEVER received a response nor compensation from them. Avoid this company like the plague.

They stole my money. I order a red dot sight it was shipped wrong on their end returned to them and they refunded me only a partial amount. When I called the worst customer service I ever encountered. I will never do business with thieves like Sportsmans guide

OH well, hate to jump on the bandwagon of '1 star' reviews but honestly a business this deplorable must have gone 'woke city' as I started a membership decades ago and have quit and (sadly) rejoined about 3 times. Have not the gluttony for punishment to go for a fourth. Hard to believe a one time worthy outfit went bad to worse to worst. They have not let me order w/my perfectly good credit card(s) for about three years now and shows 'error w/pymnt. card or billing info', etc. I have contacted every possible S.G. supervisor and all I received was different brands of Lip-Serve. They (say) don't know why this happens and more importantly they don't care w/the 'just give us the $$$ and get in the back of the line' approach. No more online responses either. Prob. can't find anyone that will work for them anymore and their computer system prob. can't take the overload of complaints. I (guess) a woke-Co. because honestly do not see how they could still be in business w/out some 'in' w/gov contacts that could help them to take you down while staying afloat. CAREFUL PEOPLE. They sell fire arms and could sell your info w/that, too, (along w/the credit card companies now). No one needs a (bash) at the door w/a F.B.I. raid because you exercised your 2nd amendment rights............. They don't deserve 'you'.