Laura F.
Overall positive, but expensive/poor shipping and packaging
Overall I had a positive experience using Splendid Spoon for a few years. Online portal is great, and it was always easy to pause/skip shipments if I wanted. Shipping was iffy… any time there was an issue with delivery or if I received items that were delayed and food thawed and either spilled or went bad during transit, they wouldn’t refund me but only put a credit on my account. Not a fan. Also the new packaging isn’t microwaveable AND it’s not fully recyclable, which sucks. For such an expensive food service, I couldn’t justify it any more.
Response from Splendid SpoonJun 23, 2025
Thank you so much for being a longtime customer and for sharing your honest feedback. We’re glad to hear you enjoyed the flexibility of our service, but we’re truly sorry that the shipping issues and packaging changes were frustrating. Your concerns are valid, and we’re always working to improve both our materials and support process. If there’s anything we can do to help or if you'd like to share more, please reach out to us at [email protected] — I’d be happy to personally assist.
