Busy can be healthy. Splendid Spoon delivers ready-to-eat, nutrient-dense, plant-based smoothies and soup nationwide. Only the freshest vegan, gluten-free, GMO-free, and soy-free ingredients.
Splendid Spoon (splendidspoon.com) has 163 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
splendidspoon.com
Website
splendidspoon.com
Category
Lunch & Catering
Location
Brooklyn, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 72% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
We are so sorry for the broken bottles and the mess this caused! We checked our inbox but don't see a message from you yet. Please send a quick email to [email protected] so we can locate your order and fix this for you right away. We appreciate you letting us know so we make this right.
LA
Lara
Very bad
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I had a very disappointing experience with my order. The smoothies arrived with chunks and did not taste fresh at all. Several were not drinkable, and I ended up throwing some away. I still have the remaining bottles unused.
I reached out and even offered to have the products ready for pickup, but this was not handled fairly and I did not receive a proper resolution.
It is not reasonable to pay for products that are unusable. I am requesting a full refund.
⸻
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I had a very disappointing experience with my order. The smoothies arrived with chunks and did not taste fresh at all. Several were not drinkable, and I ended up throwing some away. I still have the remaining bottles unused.
I reached out and even offered to have the products ready for pickup, but this was not handled fairly and I did not receive a proper resolution.
It is not reasonable to pay for products that are unusable. I am requesting a full refund.
⸻
💡 Small tip (VERY important on Trustpilot)
At the end, you can add this line to push them more:
I am happy to update this review if the issue is resolved.
👉 This makes companies respond faster because it affects their rating.
⸻
If you want, I can also give you:
✔ A 1-star title (important!)
✔ A short Instagram message to send right after
Just tell me 👍
Response from Splendid SpoonApr 13, 2026
Thank you for your feedback! We always aim to provide a high-quality, plant-based experience, and we were glad to work closely with you recently to provide a resolution that ensured you received additional meals to enjoy. Our smoothies are intentionally crafted with whole, fiber-rich ingredients to be thick and nourishing, though we certainly understand that texture is a matter of personal preference. We truly appreciate you giving our blends a try and wish you the very best.
RR
Richard R.
Extremely Expensive for What You Get
I gave Splendid Spoon a try, but overall, I was disappointed. For the price, you're essentially getting frozen food, and it just doesn't feel worth it. The menu is quite limited—mainly rice bowls, noodles, soups, and smoothies.
To be fair, the soups were the highlight; they tasted fresh and were satisfying. Unfortunately, the rice and noodle meals were just average. Nothing really stood out in terms of flavor, and after a few days, the lack of variety really became noticeable. I eat the same foods pretty regularly, but even I found myself getting bored.
At this price point, I expected more creativity and better taste. I wouldn’t recommend it unless you’re specifically looking for convenience and don’t mind bland meals.
Response from Splendid SpoonJun 23, 2025
Thank you for giving Splendid Spoon a try and for taking the time to share your feedback. I’m really sorry to hear that the experience didn’t meet your expectations — especially when it comes to variety and value. We’re always working to improve, and your input is incredibly helpful in that process.
I’m glad to hear you enjoyed the soups, but I completely understand your concerns around the flavor and diversity of the other meals. We aim to offer a balance of convenience, nutrition, and taste, and I’m truly sorry we missed the mark for you.
If you're open to it, I’d love the opportunity to make this right or offer some alternative meal suggestions that better suit your preferences. Please feel free to reach out to us at [email protected] — I’d be happy to personally assist you.
DB
Daniel B.
Great product terrible service.
While the product is excellent your delivery company is terrible and unreliable.
Response from Splendid SpoonMay 12, 2025
Love that you like the meals! Sorry about the delivery— please reach out to [email protected] so we can help.
AB
Alana B.
Delivery + Customer Service
Was told my box would be delivered on a certain date and not only was it not delivered, but never even shipped. Reached out to customer service by email (because they don't accept phone calls) and now I have no idea when i'll get it.
Response from Splendid SpoonMar 7, 2025
Hey, Alana! We’re so sorry for the mix-up with your delivery, and it also sounds like you may not have received a response. Please email us at [email protected] and we'll do what we can to make this right.
RH
Rhonda H.
Screwed up orders and lousy customer…
Screwed up orders and lousy customer service. They have no phone number, so I have sent many emails that have not resulted in any resolution. Some weeks I receive no delivery. Other weeks I will get two deliveries. Because of expiration dates, I cannot save the smoothies ordered. There have been other problems with deliveries as well. All I get are emails promising to fix things signed “plant based love.” Nice words, but the screw ups continue.
Response from Splendid SpoonFeb 25, 2025
Hey there — yikes, this sounds like a rough experience, and we’re truly sorry for all the trouble. We definitely want to make this right. Please email us at [email protected] with the subject TRUSTPILOT, and our founder will personally handle it.
BR
Brooke R.
2 repeat orders showed up the same day…
2 repeat orders showed up the same day which I think was a mistake and one week after a prior order where half of the soups were busted due to the new stupid packaging.
Response from Splendid SpoonFeb 21, 2025
Hi Brooke - yikes, we definitely want to make this right for you, as well as look into what might have gone wrong with the soup packaging. This is not good for you or for business! If you can email us at [email protected] with subject TRUSTPILOT we will jump on it.
LB
lily B.
Delivery was late and food was leaking…
Delivery was late and food was leaking all over. Almost made me sick. Had to dispose of everything. Received refund....but horrible experience.
Response from Splendid SpoonFeb 21, 2025
Hey Lily - while I'm happy to see we were able to issue you a refund, I'm devasted that you had such a terrible experience! If you are willing to give us another shot, we'd love to send you a new box. Email us at [email protected] and we will try to make this right!