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Splashtop

About Splashtop

Splashtop is a leading software solution offering remote access, support, and autonomous endpoint management tailored for both individual and business needs. From small businesses to mid-sized enterprises and large global corporations, organizations rely on Splashtop for its simplicity and superior functionality. Recognized for its strong commitment to security, Splashtop is ISO certified, SOC 2 compliant, and adheres to GDPR guidelines. This has made it a top choice for over 30+ million customers and users spanning Europe, the US, and Asia.Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get access to files and applications, while enabling IT administrators to centrally deploy and control permissions, supporting efficiency and security.Splashtop Remote Support is a solution for helpdesk and IT teams combining remote support, endpoint management and security. It offers multi-platform attended and unattended access, troubleshooting tools and automated endpoint management capabilities.Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient.

Splashtop (splashtop.com) has 387 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: splashtop.com
Website: splashtop.com
Category: Internet & Software
Location: Cupertino, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 76% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Splashtop reviews

Showing 18 reviews with 3 stars · Clear filters

Brooke B.
Aug 12, 2026
Price went up to fast.
Price went up to fast. We were there in the beginning and price was to much per user.
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William M.
Aug 12, 2026
It works well and is reliable But recent license changes out you in jeopardy
It works well and is reliable, but the experience was much better before the recent license change you made. You are now in jeopardy of being replaced with us.
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Scott
Dec 30, 2025
Streamer Downloads
Streamer downloads to the computer I want To control is hard to find. Why do I have to give my account credentials to just install streamer.
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George
Dec 30, 2025
Having a lot of connection issues where…
Having a lot of connection issues where I have to stop and restart the Splashtop services thru Atera. Chrome has connection issues have to use Edge
Response from SplashtopFeb 9, 2026
Hello George, We apologize for any inconvenience you may have experienced while using our product. Please submit a support ticket so that our team may assist you. We strive for a seamless user experience, so please allow us to make it right. Thank you for choosing Splashtop. https://support-splashtopbusiness.splashtop.com/hc/en-us/requests/new
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SK C.
Dec 30, 2025
Connection speed performance is poor
Connection speed performance is poor. Typically disconnects once at the beginning of a session.
Response from SplashtopJan 2, 2026
Hello Sk csp, We apologize for any inconveniences you've encountered regarding connection speed. Please submit a support ticket using the link below so that one of our agents may assist you. We strive to provide a seamless user experience for all our users. We are committed to resolving this technical hurdle and restoring the high-performance standard you expect from our services. https://support-splashtopbusiness.splashtop.com/hc/en-us/requests/new
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Marc
Sep 9, 2025
Developers fabricate concern.
Developers fabricate concern. Don't expect any changes even if support or the developers tell you it's coming. They are not genuine. Repeated requests for changes are met with false statements about upcoming timelines that are not honored. If you're considering a remote support tool, look elsewhere.
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Anonymous
Jul 23, 2025
It disconnects too often then just…
It disconnects too often then just spins and spins till it reconnects.
Response from SplashtopSep 11, 2025
Hello, Thank you for your feedback. We are sorry to hear that you are experiencing frequent disconnections, and we apologize for any frustration this has caused. We designed our product to provide a stable connection, and the issue you describe is not the experience we want you to have. We would like to investigate this immediately and help you resolve it. Please reach out to our support team directly at your earliest convenience so we can work with you to find a solution. We appreciate you bringing this to our attention. You can submit a support ticket with the link below. https://support-splashtopbusiness.splashtop.com/hc/en-us/requests/new
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Chrisj
Jul 2, 2025
Right to Cancel
I was tempted to give one star but let's see whether Splashtop can sort this out first. If I don't get help from them I will send another review. Two days ago I signed up and paid for a subscription but I now find that, because of a technical issue with my computer I am unable to apply the Splashtop system. I want to cancel and get a refund but I have found no way of doing this. In fact your terms state "no refunds, all sales are final". Are Splashtop able to get away with this or do I have rights under the Consumer Contracts Regulations 2013? I'll be interested to see what they say.
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