SplashtopReviews of splashtop.com

I have been a Splashtop loyal customer since 2018. Not many issues over the years until today. I had 5 licenses with a card on file for automatic renewal. Until yesterday there had never been a single issue with my billing, however, this morning when I tried to log in I was prompted with a message that my subscription had expired and that I had to renew with a new plan which was almost double my existing plan. I contacted customer service and they stated that because my card was declined (BTW, the card is active, current expiration date, and no issues) that my old subscription was canceled and it could not be reinstated and the only way to continue with my plan was to upgrade to a new plan that they state gave me so much more. So, when I asked what new features was in this new plan, they stated the new features which are not new and were exactly the same features I was already getting. My feeling after speaking with the supervisor was that they made up a story that my card had been declined, could not produce evidence of any notification of the declined transaction and that they did this in order to force me into a new plan almost doubled in cost from my previous plan. Though their product is very good, their business practices are borderline fraudulent. I had no choice to renew because I had users trying to connect that were down and not having another alternative I had no choice. Had I had a choice, I would have sought out other alternatives but in this dire situation I had no choice. I think Splashtop is not to be trusted and I will be looking for other alternatives to remove desktop. Thank you Splashtop but no thanks, with friends like this who needs enemies. No loyalty towards customers whatsoever. Don't trust them.

Malware. I've tried dozens of times to uninstall this (after it being installed by a previous employer's IT provider), and it keeps re-installing itself. Tried contacting Splashtop without success. Their uninstaller fails every time. It's been the bane of my life for approaching a year, and I still can't remove it.

WILL NOT UNINSTALL FROM MY COMPUTER. Every time I do so the files magically reappear and the software starts up again. Highly concerned to have this software living on my computer despite having done all I can to get rid of it – would avoid avoid avoid.

When it works it works. And when it doesn't, and you send in a support ticket, you get a response that clearly indicates that they didn't read all of what was said. I replied, and I was ignored. Sent multiple follow-up inquires, all ignored.

If I can give these people negative stars, I would. This is one of the worst services I have ever come across . The support is useless. They go through the same troubleshooting procedures that can on your own and in the end tell you there is nothing can be done. Wasted money and so much time! Just do not do it! Find something else.

Took hours on hours to download. Then...everything went black. Everything. I called tech and they called me back. She was very sweet but there was so fix other than "we know this happens, our engineers are fixing it (a patch of some sort) in January." I asked why this app is still available if they know a fix needs to be created for it. This product is terrible. My office computer is now unusable and I could be sued for loosing valuable/legal data.

Unable to use my account as it states I need to verify using a link they send me via e-mail. The link never comes. Unable to contact by telephone as answer message asks to choose an option but doesn't respond when choosing an option and then cuts you off. No contact with human by their chat portal.

Servizio a basso costo. Blocchi continui nonostante la buona connessione per cui rende quasi impossibile qualsiasi interazione con gli altri pc. Pewriodo di prova interrotto 7 giorni prima della scadenza. Non lo acquisterò