SplashtopReviews of splashtop.com

2026: And still not resolved. I found splashtop off the back of using Atera. Quite liked splashtop so got 100 seats direct with splashtop for users to use and this is where it went south very quickly as the agents the same one. And they conflict like hell. In addition to this there is issues around licences that using the two together causes which after 5 years are still not fixed. So if you are using the splashtop business for customer access you cannot then use atera splashtop. I have to get the user to start an sos session then we can both use the system together. You'll end up forgetting they conflict and break each other and then no remote access for you. In this case you have to use the sos agent to give you access before you dare and try and use both products (that you pay for) on the same machine at the same time. And this is an issue that's existed for half a decade without being addresses. I guess this is why atera has other remote tools now.

was für ein komplizierter Müll ist das den bitte ?! gehts noch aufwendiger und zeit verschwenderisch als dieses Programm bitte? ja danke, wow kaum zu fassen das Leute damit ihr Geld verdienen.

Putting restrictions on sessions

If you want reliablity, get Teamviewer. Used that for years never had one issue. With Splashtop, I can access a PC remotely for a day or two after restarting it, but whenever I need to get remote access after that, it is always inaccessible. I have to check almost every day to make sure the service is still running onn the host PC as it often crashes. Support tells me I need to run some update, and I have done that countless times. Unfortunately I paid for the annual plan and their support ignored my requests for a prorated refund.

Application does a decent job at mirroring my work computer, however they are advertising that they offer a 'blank screen' but it never works. When I try to get support to help fix the problem, my questions and comments about the issue are ignored. I was sent extremely vague instructions on how to fix the issue, which I had to google most of the instructions and the 'blank screen' still didn't work. This is frustrating. I paid more for the 'blank screen' feature, and it has never worked. I even paid more for that feature to be available. I suggest choosing a different provider.

We have used splashtop as part of Atera for nearly 3 years now, we've found splashtop to be ok for what we needed as part of our helpdesk other than a couple of bugs here and there which were resolved fairly quickly. So when we realised that the world was likely to be pushed into lock down we decided that it would be good to be able to offer remote support to end user using the same system that we already use. So we spoke to splashtop about licencing splashtop directly with them for our end users so we didn't need to deploy two remote clients to our clients machines. After speaking to the sales team about are plan and speaking to the support team everything looked good. So we went to work, immediately things they said would just work didn't. We had to write scripts to reinstall splashtop on the client machines to get them to reinstall the clients before we could use them with end users. Also management wasn't quite as easy as we had been lead to believe. However non of these things we're a major issue though once we had worked out what the issue was and how to work around them. What is a major issue though is now we have lost our ability to offer remote support to users when they are accessing there machines via splashtop within our helpdesk (Atera). We made it clear we already had atera and used splashtop to do remote support sessions. When we raised this issue with them, they said that the best option was to upgrade our splashtop account to include multi access, to which I pointed out we already have two valid licences to access the PC one licence via Atera and one via themselves. But due to 'technical limitations' this wasn't possible so we should upgrade to splashtop to offer this type of support. I came away from the chat with them with the impression they just wanted us to move away from using Atera to using their product. So if you are looking to partner up with splashtop just know they are quite willing to take your customer off you and use the reasoning that its a 'technical limitation' they have created as the reason why you should use them and not your current provider who happen to use splashtop to enable remote support. They suggested if we wanted to continue to use Atera we should just use SOS sessions instead, which is our current work around but this increases the onus on the end user and increases the time it takes to preform support. Needless to say this whole event has left a sour taste in the mouth. We have reached out to Atera for more info with regards to us loosing the ability to offer remote support via splashtop as effectively we can't use their product now and are awaiting there official feedback. All of this is a shame really as without these issues, splashtop is a great little product and works well but when a company behaves like this its really hard to speak well of them hence the 2 star review, not the 4-5 star it would be otherwise.