Alisa
good company, fast delivery.
Disappointed in the color of the pool cover. Looked more blue online. The teal is green, not a blue. Not true to the picture. Too much trouble return.

Your complete satisfaction if important to us. We work hard at it. If you are not completely satisfied, please give us a call and we will work with you to resolve the situation. Your complete Satisfaction is important us. We stand apart from other online companies by calling our customers and working with you to resolve all issues. Our phone number is 1-800-527-4881. We are available to answer our phones between 9am and 5pm Mondays thru Fridays every week, excluding holidays. If we miss your call, please leave us a voice message and we will call you back as soon as we get your message. You may also email [email protected] Super Center wants you to have a better on-line shopping experience than you have ever had before. You should not have to pay exorbitant shipping charges. You should always have confidence in the effectiveness of your pool chemicals, and in the reliability of your other pool product purchases. Your pool supply shopping should be easy, convenient and save you money!
Splash Super Center (splashsupercenter.com) has 650 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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650 approved reviews, newest moderated first
Alisa
Disappointed in the color of the pool cover. Looked more blue online. The teal is green, not a blue. Not true to the picture. Too much trouble return.
James H.
I was very pleased with the whole experience of dealing with your company.
lynn F.
I ordered the cover in order to keep leaves and other debris out of the pool during the winter months. It was easy to install and seems to be doing the trick! It has rained since we put the cover on and very little water puddled on top. I thought the product was very reasonable in price and the best part was free shipping. And, I got it within three business days. I would recommend the company to my friends and co-workers for their pool needs. I ordered by phone and all were very professional and courteous.
Al M.
Great customer service, was called back immediately. Need some help installing micro filter.
Ken C.
I was very pleased with the New Pool Cover It fit my 16' ft round pool great.I am very pleased. Also was Shipped on Time
Jamie K.
From start to purchase it took about 5 minutes. The website is fast and full of info to make a good decision purchase. I replaced a chair for my mom that's she's had for years. The product came on Wednesday when ordered on Sunday..fast and accurate! Prices are a tad high but the quakity of nerchendisr is woryh a few extra bucks! Excellent company to do business with!
Timothy H.
Let's see how things work, now...
Tim T.
I was told when I placed an order that the pool cover would be five feet wider on each side in order to fit over pool. That was a lie. I ordered cover for 45x30 pool and got a 35 foot cover. Useless to me. A crappy way to run business. Guess what I will order from this company in the future? Why would they not want repeat customers? After email contact with a represenative, I was offered less than half of my purchase price. He was very nice and courteous. He seemed like a super guy. However, I personally talked with customer service and explained what I was needing to order before I made an online purchase. I was assured by the represenative that she understood what I was wanting when I ordered my pool cover. In my business when I make a mistake, it does not cost my customer anything. Half of my purchase price is not a way to correct their mistake. The pool company can print whatever they want and say I misunderstood but that is not correct. In no way do I think customer service lied but they did make a mistake. It should not cost me to fix their mistake. That is a poor way to run a business.
Response from Splash Super CenterDec 2, 2013
Hi Tim, Thank you very much for your review. We read and welcome all feedback from our customers. After reviewing our records of you order, we found the following: more than a month ago, you placed an order, directly from our website, for a pool cover for a 30x60 pool. We do not carry a cover for a 45x30-sized pool. We clearly state our actual cover size on our website. It reads 35 x 65, so a total of 5-ft overlap on the width and 5-ft total overlap on the length. That is two-and-a-half feet of overlap on each side. That is what you ordered, and what you received. Immediately after receiving your review, we attempted to contact you, as is customary with all of our customers who believe our service or products are less than excellent. We have been unable to reach you by phone. You have not responded to our email. Please contact us - or, if your opinion has changed since writing this review, please update your rating and review. We take our ratings and reviews very seriously and like them to accurately reflect how we treat our customers. Thank you Customer Care SplashSuperCenter.com