Splash Super CenterYour complete satisfaction if important to us. We work hard at it. If you are not completely satisfied, please give us a call and we will work with you to resolve the situation. Your complete Satisfaction is important us. We stand apart from other online companies by calling our customers and working with you to resolve all issues. Our phone number is 1-800-527-4881. We are available to answer our phones between 9am and 5pm Mondays thru Fridays every week, excluding holidays. If we miss your call, please leave us a voice message and we will call you back as soon as we get your message. You may also email [email protected] Super Center wants you to have a better on-line shopping experience than you have ever had before. You should not have to pay exorbitant shipping charges. You should always have confidence in the effectiveness of your pool chemicals, and in the reliability of your other pool product purchases. Your pool supply shopping should be easy, convenient and save you money!
Splash Super Center (splashsupercenter.com) has 650 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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650 approved reviews, newest moderated first
hjb
Lousy customer service- they don't even understand what is customers name and address😂😂😂 I can't experience the product without washing it first -> Now it can't be sent back. Not as cosy as expected, takes days to dry without using a tumbler. NOT RECOMMANDED!
Jill B.
This company is excellent. I had an issue with needing replacement of an item and they went above and beyond helping me. Great customer service!
Sue S.
If I could give 0 stars. This company actually deserves a -10. No customer service at all, sure they talk nice on the phone, then never follow through. Also, their email is always "down" when I call, and they see no record at all of any emails I have sent them over the past two months, even though I have mail receipts showing they went through. They lie about everything. WHAT A SCAM. If they do not send out a replacement cover tomorrow with a tracking number, I will call & post with the Better Business Bureau. You have had ample time to reply and replace my cover. Oh, and then while I am waiting for you to receive resent email, which I also got a receipt for, that it went through....your computers conveniently go down, and the IT people are gone for the day. WHAT A CROCK!
Teri L.
Extremely thin poor quality pool cover, not water tight. After following instructions perfectly, the seam clearly has water beading up through from the pool, the top is soaked. I do not recommend. Complete waste of money
Tembo M.
My wife and children are very happy that we all realise that you do better than others with your good and professional favour, so please keep it up.
Paul S.
I normally don't write reviews but (Craig) at Splash Super Center went beyond my expectations regarding decision of pool covers. I researched numerous reputable distributor contacts, all of which could not answer a technical question regarding replacement of a pool cover and anchor placement. Craig, at SSC was the only one that made sense & Craig offered options regarding my situation. And...at a reasonable price.
James T.
James Turner, We purchased a high quality winter pool cover which ripped during the winter. We took pics of the torn part and sent it to them so we could get a replacement. They wrote us back and said they would not warranty it because the factory said it was not a factory defect. The rip was along the seam only. It would seem to me and others in my family that it is indeed a factory defect. I do believe that someone was educated well beyond their intelligence level. Wish I could have given them zero stars. UPDATE: As of 9/19/19, I have not heard from nor have I been in touch with your customer service team!
Response from Splash Super CenterAug 19, 2019
Hi James, Thank you for your review. It appears your submitted claim did not meet the requirements for a valid warranty claim. We do understand your disappointment and regret we were unable to help you to your satisfaction. It appears you declined the offer of our customer service team to help you. We read all our reviews and use the feedback to find opportunities for improvement. This feedback will help us get better. If you believe there is more we can do to help, please give us a call at 877-527-4881 between 9am and 5pm eastern time on weekdays. From The Customer Care Team at Splash Super Center
Jon D.
Purchased a pool cover from these people. All of this is just a piece of cheap tarp. Just cover did not last one season. Contacted customer service. Customer service will not stand behind you. If you are looking to purchase a pool cover do not purchase it from these people. If anything is defective they will offer you a 20% discount. That is it. They can take their 20% discount and shove it . Go to a real pool place Do not purchase from this company. They are a scam.
Response from Splash Super CenterMar 28, 2019
Hi Jon, Thank you for your review. This gave us an opportunity to review your file again. It appears you submitted a warranty claim and your specific circumstances did not meet the standards for a successful warranty submission. Our customer service team extended an offer to help you replace the cover although your warranty claim was denied. We read all our reviews and use the feedback to find opportunities for improvement. Your input is important as it will help us get better. If you believe there is more we can do to help, please give us a call at 877-527-4881 between 9am and 5pm eastern time on weekdays. From The Customer Care Team at Splash Super Center