SplashLearn Reviews | Read Customer Reviews of splashlearn.com

SplashLearn Reviews | Read Customer Reviews of splashlearn.com

SplashLearn reviews

28 approved reviews, newest moderated first

Keydra H.
May 12, 2024
Signed up yesterday
Signed up yesterday. Came to log in today after giving my cc number and address information and nothing. Emailed twice because I haven’t received the password reset email and the emails aren’t going through. Do NOT give this company your time or money!!!! Checked and never even received emails about the successful payment or account but when I attempted to register again with the same email, of course I couldn’t because I did yesterday and there should be an open account.
Response from SplashLearnJun 8, 2026
Hi Keydra, we're sorry to hear about your experience. We understand how frustrating it must have been to sign up, provide your payment information, and then be unable to access your account or receive password reset and account-related emails. That's certainly not the experience we'd want for anyone getting started with SplashLearn. We'd like the opportunity to investigate what happened and help resolve the issue. Please visit the link to reach out to our support team directly "https://support.splashlearn.com/hc/en-us/requests/new", and we'll take it from there Thank you for taking the time to share your feedback. Experiences like yours help us identify opportunities to improve our overall customer experience.
Report
Consumer
Feb 21, 2024
They said it would be 11.99 a month…
They said it would be 11.99 a month after the first 7 free days and landed up charging me 89.99 and with that price my daughter couldn’t even do activities be cause they said we have no more free games today and offered no free live class for the price of 89,99 and when I asked to cancel because that wasent what I signed up for the said the could only give me 50% back of my money !! It’s just unacceptable and very unfair !!
Response from SplashLearnJun 8, 2026
We're sorry to hear about your experience. We understand how frustrating it must have been to encounter an unexpected charge and then find that the experience did not match your expectations for your daughter's learning activities. We're also sorry to hear that the resolution offered did not feel fair to you. We'd genuinely like the opportunity to better understand what happened and take another look at your case. Please visit the link to reach out to our support team directly "https://support.splashlearn.com/hc/en-us/requests/new", and we'll take it from there Thank you for taking the time to share your feedback. Experiences like yours help us identify opportunities to improve our overall customer experience.
Report
Connie N.
Feb 11, 2024
Be aware of this website…several things are incorrect!
Be aware, because their information isn’t always correct. Here is example: (copied from the site) Using factors to multiply numbers If you know quick math tricks, such as multiplication tricks for 7 or rounding up or down, then this will be easy to pull off. You can find the factors of a double-digit number to simplify your calculation. E.g., 12 x 60 can be written as 4 x 60 and 3 x 60, which can be quickly added up to give us 720. They need to double check their mathematics. 4 x 60 = 240 3 x 60 = 180 240 + 180 = 420 not 720 like they state This isn’t the only wrong information on their website. Let alone they won’t reply to my emails stating I’ll proofread their website. Just be cautious!
Response from SplashLearnJun 8, 2026
Hi Connie, thank you for taking the time to point this out. You're absolutely right that accuracy is critical in educational content, and we appreciate you highlighting the error in the example you shared. We're also sorry to hear that you didn't receive a response to your emails, and we'll look into this internally. Feedback like yours is incredibly valuable and always appreciated. If you've come across any other issues or examples that you'd like to share, we'd love to hear from you. Please visit the link to reach out to our support team directly "https://support.splashlearn.com/hc/en-us/requests/new", and we'll take it from there Thank you again for taking the time to share your feedback and help us improve.
Report
Decanio
Dec 8, 2023
Absolute con
Signed up for one month Left after 2 weeks as it was far too young for my child Got charged over £70 for a whole year and no refund Absolute con
Response from SplashLearnJun 8, 2026
Hi Decanio, we're sorry to hear about your experience. We understand how frustrating it can be to be charged for a renewal when the platform was no longer the right fit for your child. We're also sorry to hear that the outcome of your refund request did not meet your expectations. We'd appreciate the opportunity to take another look at your case and better understand what happened. Please visit the link to reach out to our support team directly "https://support.splashlearn.com/hc/en-us/requests/new", and we'll take it from there Thank you for taking the time to share your feedback. Experiences like yours help us identify opportunities to improve our overall customer experience.
Report
Ron C.
Jan 9, 2023
Fradulent company
Signed up, had some issues with the website making it inaccessible for my daughter. Wrote to them, was told i was given free months and wouldnt be charged by february. Was charged 3 months before that, wrote to thema few times, no reply whatsoever from anyone! How is this company still running? Told them i had the email where they told me about the free months, not a single response from anyone.
Response from SplashLearnJun 8, 2026
Hi Ron, we're sorry to hear about your experience. We understand how frustrating it must have been to encounter access issues, receive a charge you weren't expecting, and then feel like your follow-up messages went unanswered. That's not the experience we want for any family. We'd appreciate the opportunity to review your account, including the communication you referenced regarding the free months, and better understand what happened. Please visit the link to reach out to our support team directly "https://support.splashlearn.com/hc/en-us/requests/new", and we'll take it from there Thank you for taking the time to share your feedback. Experiences like yours help us identify opportunities to improve our overall customer experience.
Report
Jessie
Nov 8, 2022
A Little Phishy…
It may be a great, legit company. But it presented as not having to enter any payment info, let me book a free trial class, THEN emailed me wanting payment info for “ID verification”. But then after I cancelled they called me THREE TIMES from THREE different numbers AND texted all in less than five minutes. Yikes. Like breaking up with a bad boyfriend. Completely put off and will never sign up with them - the phone stalking was it for me😕
Response from SplashLearnJun 8, 2026
Hi Jessie, Thank you for sharing your feedback. We're sorry to hear that your experience left you feeling uncomfortable and frustrated. We understand how receiving multiple calls and messages in a short period of time after canceling could feel overwhelming, and we're sorry that our communication approach did not meet your expectations. We'd appreciate the opportunity to better understand what happened and learn how we can improve. Please visit the link to reach out to our support team directly "https://support.splashlearn.com/hc/en-us/requests/new", and we'll take it from there Thank you for taking the time to share your feedback. Experiences like yours help us identify opportunities to improve our overall customer experience.
Report
Kristina
May 27, 2021
I found it useful for my kid's learning
I found it useful for my kid's learning
Response from SplashLearnMay 21, 2026
This genuinely made our day, Kristina! 🌟 Hearing that your child looks forward to learning time is exactly why we built SplashLearn. We work hard to make every game feel fun first and educational second, so it means a lot to know it's landing that way at home. If you ever have ideas for topics or subjects you'd love to see, we're all ears. Thanks so much for sharing this!
Report
I am So R.
Jan 7, 2021
Man this sucks dog...
Man this sucks my students had a bad time with it and I can see why it’s so weird and they don’t explain how to do the problem good it is so hard to assign lessons and I am tired of it
Response from SplashLearnMay 27, 2026
Hi, We're really sorry to hear about your frustrating experience with SplashLearn. We understand how important it is for lessons to feel clear, engaging, and easy to manage in a classroom setting. Your feedback about problem explanations and lesson assignment difficulty is genuinely valuable, and we’ll make sure it’s shared with our product team as we continue improving the teacher experience. Thanks so much for sharing this!
Report