SplashLearn Reviews | Read Customer Reviews of splashlearn.com

SplashLearn Reviews | Read Customer Reviews of splashlearn.com

SplashLearn reviews

Showing 21 reviews with 1 star · Clear filters

Phat
Feb 9, 2026
Don't do it!
Don't do it! These scumbags not only produce brain rot cartoon games but they will charge you $100 AFTER you cancel the trial! Then they'll refuse to give you a full refund and offer a 50% discount for a year plan. They did eventually agree to a full refund after I mentioned fraudulent charges and refused their scam of an offer after too many emails.
Response from SplashLearnJun 5, 2026
We're sorry to hear about your experience, Phat. We understand how frustrating it can be to encounter an unexpected charge, and we're sorry for the concern and inconvenience this caused. We're glad our team was ultimately able to resolve the issue and process a full refund for you. That said, we recognize that your journey to resolution did not meet your expectations. We appreciate you taking the time to share your feedback. Experiences like yours help us identify opportunities to improve our overall customer experience.
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yannick G.
Sep 19, 2025
Same issues as others
Same issues as others. They will charge $100 every year even if you don't use any of the services. I tried to cancel on the day of renewal and it was denied. It's a SCAM
Response from SplashLearnJun 5, 2026
We're sorry to hear about your experience, Yannick. We understand how frustrating it can be to encounter an unexpected renewal charge, especially when you no longer plan to use the service. We're also sorry to hear that the cancellation process did not meet your expectations. In the meantime, we'd love the opportunity to look into your account and find the best resolution for you. Please visit the link to reach out to our support team directly "https://support.splashlearn.com/hc/en-us/requests/new", and we'll take it from there. Thank you for taking the time to share your feedback. Experiences like yours help us identify opportunities to improve our overall customer experience
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Donna M.
Feb 20, 2025
It’s been 6 weeks and still haven’t…
It’s been 6 weeks and still haven’t received the product. They say they delivered but no proof of signature at our gatehouse. We NEVER RECEIVED THE Merchandise.
Response from SplashLearnJun 8, 2026
Hi Donna, we’re sorry to hear about your experience. It’s possible there may be some confusion regarding the order or product referenced in your review. SplashLearn is a digital learning product, so there is no physical merchandise or package that would be delivered or require a signature at your gatehouse. For SplashLearn-related assistance, you may visit the link to reach out to our Support team directly: "https://support.splashlearn.com/hc/en-us/requests/new", and we'll be happy to help!
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Tanya B.
Feb 12, 2025
Scammers !
Scammers !! Be warned ! Downloaded the app and did a 7 day free trail. They took out $100 straight up ! No 7 days ! Tried a refund with Apple who denied it. According to the App, my subscription starts 17th Feb (in 4 days) and money will come out then if not cancelled before. Liars !! They took our money straight away ! Not even a monthly figure if $11.99! Nope, $100!! Have tried communicating with them but also they don't reply to emails on online chat and Facebook page has no message button.
Response from SplashLearnJun 8, 2026
Hi Tanya, we're really sorry to hear about this. An unexpected charge combined with difficulty reaching support is understandably frustrating, and that's not the experience we want for any family. We'd love the opportunity to look into your account and review what happened and find the best resolution for you. Please visit the link to reach out to our support team directly "https://support.splashlearn.com/hc/en-us/requests/new", and we'll take it from there. Thank you for bringing this to our attention. Experiences like yours help us identify opportunities to improve our overall customer experience.
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Wojciech R.
Dec 2, 2024
“This company is made up of thieves…
“This company is made up of thieves preying on the naivety of children.”
Response from SplashLearnJun 8, 2026
Hi Wojciech, we're sorry to hear that this was your impression of SplashLearn. That's certainly not the experience we strive to provide for families. We'd really want to understand what happened and learn more about your concerns so we can make things right and continue improving. Please visit the link to reach out to our support team directly "https://support.splashlearn.com/hc/en-us/requests/new", and we'll take it from there. We appreciate your patience and the opportunity to make this right.
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Bonnie Adams K.
Oct 21, 2024
This company has no integrity in…
This company has no integrity in dealing with its customers. I have made multiple attempts to cancel a 2019 purchase to access Splash Learn and yet the company keeps charging my credit card $59.99 annually - It's been 5 years! Buyers beware!
Response from SplashLearnJun 5, 2026
We're sorry to hear about your experience, Bonnie. We understand how frustrating it must be to continue seeing renewal charges when you believed your subscription had already been canceled. That's certainly not the experience we want for any of our families. We'd appreciate the opportunity to review your account and better understand what happened. Please visit the link to reach out to our support team directly "https://support.splashlearn.com/hc/en-us/requests/new", and we'll take it from there. Thank you for taking the time to share your feedback. Experiences like yours help us identify opportunities to improve our overall customer experience
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Jana K.
Oct 17, 2024
Predatory subscription and refund…
Predatory subscription and refund practices. They don’t send a reminder about an annual subscription renewal, and then don’t issue a refund after the subscription was auto-renewed, even if your children already outgrew the platform. Support was unhelpful. Do not recommend.
Response from SplashLearnJun 8, 2026
Hi Jana, we're sorry to hear about your experience. We understand how frustrating an unexpected renewal charge can be, especially when your children have outgrown the platform. We're also sorry to hear that our support team's response did not meet your expectations. We'd appreciate the opportunity to take another look at your case and better understand what happened. Please visit the link to reach out to our support team directly "https://support.splashlearn.com/hc/en-us/requests/new", and we'll take it from there. Thank you for taking the time to share your feedback. Experiences like yours help us identify opportunities to improve our overall customer experience.
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Apple Z.
Jun 29, 2024
I would give 0 for this fraudulent…
I would give 0 for this fraudulent company This is a scam business Nice way of cheating the customer!! When customer is not interested to buy the product and if it was accidentally got renewed, they best make use of our forgetfulness and loot the money !! Ditch their policy of cheating customers!! If they really care about customers they would have refunded the money. But they just need our money and doest’t mean to help by any way.
Response from SplashLearnJun 8, 2026
Hi, we're sorry to hear about your experience. An unexpected renewal charge can be frustrating, especially when you no longer intended to use the service. We'd really like the opportunity to understand what happened and take another look at your case. Please visit the link to reach out to our support team directly "https://support.splashlearn.com/hc/en-us/requests/new", and we'll take it from there. Thank you for taking the time to share your feedback. Experiences like yours help us identify opportunities to improve our overall customer experience.
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