Sandy C.
Refuses to Fix Error in School Name On Their Part
I placed an order after comparing it to a local website's prices that I've been happy with and ordered from in the past. I spent a long time reviewing shirts and decals. When you switch between different decal choices, the website automatically filters the in school's name. I did not catch that my final choice was missing a word, until I received the order confirmation a few minutes later. I immediately sent an email as there wasn't a phone number available. Customer service responded about 9 hours later stating they couldn't make any changes and pointed to their FAQ page. I told them that was ridiculous as it was a programming error on their site, and they should have an emergency call center or email address for quick service in cases like this. I had spent $120 and planned on ordering more over the next few months for my children's spring sports. I will never order from Spirit Shop again! Their site shows finished products and sucks you in by showing all the decal possibilities pre-filled with your school's name. Then they refuse to fix their mistake when the program fails! Their solution was for me to buy another one at half price.