Richard R.
Confiscated $1,000 Winnings & Refusing to Check Their Own Logs
I am extremely disappointed with Spin Dinero. They confiscated $1,000 of my winnings by claiming "mixed funds"—a complete contradiction of the instructions I was given by their own staff. On February 28, I took the proactive step of contacting Live Chat to ensure my account was clear of all previous coupon restrictions before I made a fresh verification deposit. The agent explicitly told me I was "good to go." I played in good faith based on that professional assurance. Now, they are hiding behind a technicality and have completely ignored my emails since March 4th. I have requested multiple times that they simply review their internal chat logs from Feb 28 to see the confirmation I was given, but they refuse to respond. This is a total lack of transparency and integrity. If you value your money and expect a casino to honor the word of its own support team, stay far away from Spin Dinero. I have already escalated this matter to the CDS.




