SpidervpnReviews of spidervpn.org

I have only given 1 star as it wont let me give less. technical support is dire, they suspended my service saying payment had not gone through, paypal and the bank says it had and i showed them the proof, they had not got back in touch after 2 days to get me back on line so I cancelled it and went elsewhere, I cant stand incompetence. you can get better for cheaper.

Like many previous customers, I looked forward to my Spidervpn, but that outlook very soon changed after i started having problems with my Router from the start. The info provided to set the gear up was worse than useless, and nothing they explained worked as it was supposed to!! After many wasted hours/days trying to get this vpn to work reliably, i gave up and called it a day. The many messages to the support often yielded poor to no help, And to summarise, I would say to any prospective customers, Stay away from this outfit, it is a bit of the wild west, you will not like the outcome, I am out of pocket, with no way of getting a refund, it is clear that these guys are crooks, you have been warned.

Absolutely terrible experience. Paid my money which was £28.49. Waited three days and nothing so contacted support then was told we are sorry the routers are out of stock and we will get them on 15th of Oct. at this point I am not happy as they took my money knowing they could not honour my order. I then say close my account and send me a refund. The refund was sent but I got a really awful message saying our customers are happy with our service however some customers are impatient and that’s up to them. I am horrified to be spoken to this way. Don’t go with this company I feel the first issue you get you will be spoken to like rubbish. If you do choose them good luck

There is definitely no 24/7 support

Wondering if it's worth even saying my findings on here as they will just report as spam unless positive?! Think Trustpilot need to consider that.

...don't pay their "staff" i.e their affiliates selling for them. Ignore emails. Full of excuses. There is a good few of us in the same situation in a group on a forum in discussion. We have proof. There are due us thousands of pounds! Myself and loads of my customers have given up with the cheap useless routers too. The recent bad reviews didn't surprise me. They won't be around long at this rate.

Don't buy more than a month's sub with these con merchants! So I used this company a couple of years ago with there pro router. All went well then I didn't need it anymore. The need arose again so naturally I returned to spider. This time I made the mistake of buying a 2year plan. Well during the first year I suffered drop outs and low speed. I got in touch with spider and every time it was the same. Update the firmware reset the router. This used to fix the problem for about 3 days! After a year I'd had enough so cancelled my plan. Naturally they came back trying to keep me with yet another firmware update. This time I declined as I'd already bought an app for my needs. I said they could have the router back as I have no need for it if they supplied a returns label (its after 12 months so no need to return at all) and asked for a 50% refund. Well if wasn't for the fact that there are more and more unscrupulous companies out there every day and I've come across a few then I'd be shocked at the reply. Sorry no refund your out of your 30days!!!! So when buying a service for 2 years that doesn't work according to these jokers you have now redress. They obviously don't know the law of the land and if I have to take them to small claims which I will then that's fine, but I thought I'd warn anyone out there thinking of handing over their cash to these people....don't it's another example of people who take your money and don't give 2 fluffs what service they provide. If your paying for 120mbs broadband to your house then expect 10mbs after it's gone through a spider router and if you want your connection to be rock solid stick to your own because this one booted you off at least 3 times a week oh and the best one which is always good when using a vpn was if you didn't check quite often youd be connected to spider router thinking all was well and then you'd find the router was just blrting out you ISP IP without any vpn shielding at all!!! So forgive me if I want my money back you didn't provide what you sold!!!! No I'm not trying to spam you toy are just very corrupt in the way you do business charging for 2 years sub then when it doesn't work will not refund half the sub what an utter set of conning fools. KEEP YOUR MONEY IN YOUR POCKET OR AT LEAST PAY MONTHLY BECAUSE PAYING IN ADVANCE YOU WILL BE TAKEN ADVANTAGE OF!!!!

Connects OK, and easy to set up, internet works. There are however two major issues with the Spider VPN. 1) Their endpoint IP addresses are frequently on the Spamhaus list for spam email. This means that outgoing email gets blocked by your email provider. Not the email providers fault, they just take note of the Spamhaus list. Spider VPN need to ensure their endpoints are not on the Spamhaus lists. 2) Frequently get error messages out of google saying they have detected unusual traffic from the network and requiring a CAPTCHA to continue. This should not happen.