Spider FarmerReviews of spider-farmer.com

Mentiras, falta de claridad zero profesionalidad. Les compre un sensor y un enchufe, les pedí un embalaje sin publicidad ya quenun policia vive cerca, accion que rechazan, que no puede ser. Como alternativa me ofrecen ir a recoger el pedido a una oficina, cosa que rechazo yo. Al pasar MAS DE 10 DÍAS ,consulto el estado del pedido y resulta que no lo habían enviado porque estaban esperando mi confirmación (la cual ya les habia dado) y en el ultimo email me dicen que tampoco esta en stock. Mienten, engañan y hacen perder tiempo. Es una total y soberana incompetencia y falta de respeto. Creo que esta forma de actuar es una falta de respeto hasta para ellos mismos. Ellos sabrán lo que hacen. Por mi parte me borro de spidershiter como les llamo yo a partir de ahora. Son peor que comprar en temu o shein. Edición tras respuesta: NO TIENES VERGÜENZA!! No aportasteis solución alguna. Aún no sé si despues de 10 dias del pedido no lo enviasteis por el embalaje o porque no hay stock. Obviamente ordené que me dierais de baja en todos los que tenga que ver con spiderfarmer. MENTIROSOS, LADRONES, ASQUEROSOS!! Os debéis de pensar que el tiempo de los demás os pertenece, y no es así. También os pregunte el día de la compra por un detalle técnico y no hay respuesta. Si es que se os tenía que caer la cara al suelo de la vergüenza. SINVERGÜENZAS!!

Ordered a full tent setup with everything. Rotating fan broke after 6 months of use but they refused to replace it and wanted to give me 5 € price reduction on the new one. Never ordering here again.

Un vrai paradoxe! Les produit sont bien mais alors le SAV c’est du jamais vu! On est proche d’une entreprise d’arnaqueur voir de voleurs …. 1 mois et demi que mon colis a été détérioré par le transporteur qui a reconnu les faits (il manquait des produis ) et depuis c’est la galère ! Spider Farmer se fait dédommagé mais refuse de me renvoyer les produits manquants ou de me rembourser ! Obligé de porter plainte et ceux Malgres tout la bonne volonté du monde de ma part : J’ai envoyé photos du colis à réception Un courrier du transporteur qui reconnais les faits Des photos à leur demande avec les articles mannquant entouré etc … Bref si vous le pouvez fuyez cette entreprise n’est pas sérieuse

i purchased a inline fan kit from them. not everything was in the box as advertised. i sent emails with no response. i called...the number was not accepting calls. i sent email with a question about purchasing an upgrade...still no response. honestly the fan works but it is made of plastic doesn't seem very durable. ill definently use vivosun next time...they answer their customers.

Avoid this company at all costs. They are a scam. Have not reviewed my goods that I paid for a month ago and now this has causedover 400 poind of dead plants and a mental health crisis and spider farmer no resend the parcel they have lost or never sent appalong customer service spider farmer ypu have 24hours to send me my goods via Royal mail next day or I'm escalating this to fraud team and the police thank you. I expect an automated reply but no help once again Taken 400gbp and not sent my order appalling

BEWARE SHIPPING COSTS IF YOU LIVE RURAL. A few weeks ago I was surprised (not in a good way) when after placing my first order with Spider Farmer AU I was emailed with a request to pay an additional $107 in shipping due to my location. I was especially surprised because after entering my address at checkout, the cart specifically said free shipping which I trusted. Today (a few weeks after my first order) I placed a second order for a smaller item and have just received an email requesting $17 for shipping. I don't have a problem with paying extra for delivery since I live where I live, but I do have a problem with companies that can't quote accurate pricing at checkout and rely on poorly written unsympathetic template emails sent after placing an order requesting even more money. I also think the additional shipping charges are excessive compared to the price I'm charged from other companies, but that's neither here nor there at this point. The point is I've had the same unwelcome surprise twice and clearly Spider Farmer don't care to do anything to improve the experience and transparency around shipping costs for customers outside of metro areas. The year is 2025, why can't a website calculate accurate shipping costs? Failing that, why is there not at least some logic to identify rural postcodes so at least a disclaimer is shown at checkout? The only disclaimer about potential additional charges is hidden away on their shipping info page linked in the footer, which let's be honest, who reads that for every purchase they make? To make matters worse, their customer service is SLOW, causing a delay to my order that doesn't feel great after paying for the products and a surprise shipping fee. It's unfortunate because the products I've bought are good and well priced, but I won't be ordering again because I can't trust the price I'm given at checkout and I don't want to be hit with unknown shipping costs after placing every order. Edit: Most of my experience with their customer service over email has been copy/paste template responses, so I’m not one bit surprised that they give the same effort when replying to reviews. Normally I’d say being transparent with shipping costs is not a hard thing to do, but when this is the maximum effort they put into customer service I’m not surprised they seem incapable of improving a pain point for customers. If it weren’t for this I’d likely be a loyal customer, but instead I’ll find someone else.

Es ist eine Frechheit das einen Service nenne zu dürfen...... Also vorab, Produkte sind gut! Allerdings Service und Lieferung eine voll Katastrophe…. Es wird einem die Rückgabe einem so erschwert das man ca.2 Monate auf seine Rückzahlung wartet habe auch nur die Rückerstattung bekommen weil ich PayPal Käuferschutz eingeschaltet habe einfach nur schlechter Service.......

El trato recibido ha sido NEFASTO la gente que trabaja ahi son unos mentirosos de manual... ... os recomiendo buscar otras marcas