Spider FarmerReviews of spider-farmer.com

Grottenschlechter Service. Grottenschlechte Produkte die nicht funktionieren wie sie es sollten. Alles wird abgestritten obwohl ich Beweisbilder geschickt habe. Kauft auf keinen Fall das Smart Curing Jar. Es zeigt die RLF außerhalb des Jars an 🤣🤣🤣🤣🤣🤡🤡🤡🤡🤡

ich habe das (Spider Farmer® 90x90x180cm Grow Tent Kit丨Newest Version G3000 Full Spectrum LED Grow Light丨4″ Ventilation System | APP Control via Bluetooth & Wi-Fi for Automated Lighting, Ventilation & Circulation × 1) gekauft, als erstes ist mir aufgefallen das VIELE dinge die im KIT dabei sein sollten wie hygro-thermometer, 4x stofftöpfe, 6'' Clip Fan, 1x scrognetz nicht vorhanden sind trotz schilderung auf der webite. zusätzlich halten die schellen am abluftsystem NICHT und dabei habe ich extra auf der offiziellen website gekauft, schade.....

I ordered 2 things from them. One product I received had broken parts and the other was missing a part. I notified them immediately and after a month of emails back and forth they tell me I have to buy these items again at full price in hopes that all the parts are included and not broken. Do yourself a favor and chose another company.

Ich habe bei Spider Farmer EU bestellt und den Kauf fristgerecht widerrufen. Das Paket wurde nicht geöffnet und befindet sich im Originalzustand. Trotz des wirksamen Widerrufs verlangte der Händler zunächst, dass ich die Rücksendekosten selbst übernehme oder alternativ das ungeöffnete Gerät behalte und eine geringe Teilrückerstattung akzeptiere. Eine ordnungsgemäße Information über eine Kostenpflicht der Rücksendung vor Vertragsschluss erfolgte nicht. Nach deutschem Verbraucherrecht (§ 357 Abs. 6 BGB) dürfen Rücksendekosten jedoch nur dann dem Kunden auferlegt werden, wenn dieser vor Vertragsschluss klar darüber informiert wurde. Das war hier nicht der Fall. Trotz mehrfacher Hinweise auf die Rechtslage versucht der Händler weiterhin, die Verantwortung auf den Kunden zu verlagern und verweist auf interne Prozesse bzw. technische Einschränkungen (z. B. bei Klarna), anstatt den Widerruf gesetzeskonform abzuwickeln. Fazit: Die Kommunikation ist widersprüchlich, die Rückabwicklung eines rechtlich klaren Widerrufs unnötig kompliziert. Aus meiner Sicht ist beim Kundenservice und bei der rechtssicheren Abwicklung deutlicher Verbesserungsbedarf. Keine Empfehlung dort zu kaufen

I had bought the G12 Hydroponic System from Amazon June 29th, 2025 in which the light started to fail and went permanently dim about mid September and when I reached out to Spider Farmer they said I had to deal with a separate department that deals with Amazon customer service issues so I did to which they fought me to warranty the unit and send a replacement light/module and instead insisted that I should buy another unit which had gone from $110 to $146 and just swap the defective unit and return it to Amazon, which I did October 15th, 2025, just to have the replacement unit fail and be stuck permanently dimmed just like the original on December 21st, 2025 to which I have reached out to Spider Farmer again since now Amazon is asking for $199 for the exact same unit (while no longer available on their Canadian website), I'd rather not just get another unit from amazon that's going to fail in less than two months, and now both of the customer service teams are not replying to my email except for on January 9th, 2026 where they said: "Hello! Sorry, due to the large number of emails, it may have been missed. As our hydroponic lamp inventory is out of stock, we are unable to replace it for you. If there are quality issues with your product, can you apply for a refund from Amazon?" essentially ignoring everything in my email and even the fact that I have already gone through the whole amazon process and got a replacement that failed quicker than the original, can't buy a replacement that is now worth double, and the return window for the original unit closed July 27th, 2025. Now I'm out $110 for the unit and about $100 worth of seeds we had bought this unit to complete an experiment with, couldn't even get past the seedling phase before the lights failed. Don't easte you money, they don't stand behind their stuff. *Update, Spider farmer saw the complaint and instead of correcting/warrantying the unit they just tried to send a refund, but because I had changed banks during that time Amazon tells me that they can only process the refund to the original card, attempt to send the original bank a cheque even though I don't have an account with them or get a gift card for which I am never spending another cent on Amazon. So yeah stay away unless you want to lose your money and be stuck with a pile of plastic waste. Worst experience with a company ever selling Chinese crap that doesn't last.

*** edit Of course I have reached out to have this resolved… but the replacement that you offered is out of stock according to your team yet suspiciously still available on your site And it’s winter in NY so you would think a heater is very important . I demand a refund for not only the heater which you have been dancing around for weeks! But also the co2 sensor that broke immediately !! Again buyer be ware !!! They do not I repeat DO NOT rectify problems They sell junk that breaks maybe 2-4 months after shipment Don’t waste your time or money … these products are made poorly and meant to break with in a few months! Then they refuse to honor warranty saying oh product is out of stock. Heater broke in winter time … refuses to send replacement or compensation. Buyer beware

I am in the UK and spent over £800 on SF kit, and several devices. There are not enough cables and splitters supplied to connect everything, and it is very messy anyway. Demi, at SF 'customer support' sent me an Amazon link for splitters, but no cable. SF use their own wiring code to prevent you using anything other than their own, which I found out when I bought a 10 port hub to overcome this problem.Now I have a soil sensor kit I cannot use. I can't believe SF would lose customers over a couple of cables and connectors costing pennies. I plan to take time warning everyone off this dreadful company. EDIT: Customer service provided more links for both cable patches and splitters, and sent me a diagram of how to utilise them for my purpose- thank you. I still think these should be included in the box, I now have a ten day wait from China.Hopefully you will soonhave a complete range available in the UK, and have these little details sorted out. I love your gear (my GGS is working perfectly), but don't spoil things for the sake of pennies.

Frustrating experience! How come everyone else manages to issue a correct tracking number and have the stuff ‘turn up’. What a shambles this UK order has turned out to be.