Spider FarmerReviews of spider-farmer.com

I wouldn't even give these clowns 1 star! They use Hermes to deliver, which is a big mistake. My parcel was not delivered by Hermes even though they marked it delivered, which after a quick google it looks like I'm not the only one this has happened to and hasn't left me a leg to stand on. My bad experience is mostly down to Hermes to be fair, but when I contacted Spider Farmer to get them to help me, as they are Hermes customer and not myself, I was asked to contact Hermes (even though it says on Hermes website that the supplier has to contact them) and ask for an "unsigned certificate". I have no idea what this is and have never been asked to do this before. Spider Farmer just gave me the same cut & paste reply each time I contacted them asking them for help. Hermes have been ignoring my e-mails for over a week now & you are not able to call them. I also think Spider Farmer's customer service is in China as the English wasn't the best in the e-mails. I have basically been going back and forth between Spider Farmer & Hermes for nearly 3 weeks now & I have got absolutely nowhere as Hermes is now ignoring me & I have given up with Spider Farmer. I now have to hope that I can make a claim on the credit card which will take weeks to get refunded if I'm eligible. At the moment I'm £140 out of pocket. I have a spider Farmer light already and they are very good. However, there are plenty of other equally good lights for around the same price such as Mars Hydro lights which I will be getting as an alternative. Spider Farmer, your customer service is letting you down badly & also DO NOT USE HERMES!

Bought 2 lights on their website after 2 months 1 quite working... JANE The main lady behind their customer service say lies not to cover the warranty Shes making customers run away!! GO AC INFINITY really for a smooth customer service warranty !!!!

Spider Farmer will send you products with malfunctions . They don't service products and will not give you money back . Keep your money and health .

Ordered two lights from them almost three months ago and I still haven’t received them. Every time I contact them they tell me I will have them in two weeks. Nothing but lies and deceptions. I requested a refund. I doubt I’ll get it, just like the lights I ordered. UPDATE 12/17/21 Got another email response and got told “15 more days”. Requested a refund of my money and have been ignored. This company is a scam.

this company sold me a $900 USD light and sent it with a spectrum that did not match the advertisement. I have been arguing with them for a year now trying to get some sort of resolution, whether that be a refund or a replacement and they literally just offer me things and don't deliver. Not one of the things they have promised me has happened and anytime I mention it online on rollitup forum or any other forum i'm immediately censored from posting by their staff. This company doesn't just not care about customers, they make it very clear they hate us.

The company is based in China. They will just lie about everything. Find someone with USA based help so they don’t just lie.

They said the item was delivered and left at my front door but nothing was there when I got home, no card saying it was left, no email or text nothing, they refuse to help. In my opinion they are nothing better than crooks

I ordered the 2 piece SF2000 summer sale deal on the 5th of August. Yodal delivery driver just delivered me only 1x SF2000? Why haven't they sent both to me together? I should of known this wouldn't work out. If I don't receive my second SF2000 today I will return this light and cancel my order. What a joke, is it so hard to send me what I paid for.