Spider FarmerReviews of spider-farmer.com

Warranty problems. Communication problems being based out of china. Cant talk to a person that speaks english on the phone.

Dear friend, Sorry to bother you. We forgot to request a shipping refund for you before due to the number of customers we deal with every day. We have applied for a refund and it will arrive within 24 to 48 hoursAs an apology, we are giving you a discount code for your next order. Just enter "welcome" in the discount code box at checkout. If there is a problem with the light in use, please feel free to contact us. Also if you can, plz help us to edit your comments on Trustpilot platform. Have a big harvest:) This company can't get any worse, This is fraud you can't buy me you rotten lying frauds, This bunch of grubs sold me a broken light and refused to replace it, I had to mail to to the repair man who basically did nothing then they didn't send it back i had to fight to even get the same broken light back, AVOID THIS COMPANY AT ALL COSTS, THE ONLY GOOD REVIEWS ARE FRAUD REVIEWS, They talk the talk but they don't walk the walk, Spider farmer you can't buy me out your criminal company of fraudsters - I don't understand why you would sell a factory second with a damaged connector and a broken clip to me, See the photo above you can't remove the clip to replace it and you can't repair the damaged connector either, This item should be under consumer laws of Australia be replaced, $15 is no were near enough refund to be honest try selling that to another person as you did to me, What do i think a fair refund is on a damaged product? Once a car leaves the sales lot it depreciates in value buy 20% and that's undamaged, If you refuse to replace this item a fair refund is atleast $100, forget the replacement clip you can not replace it from what i can see and you can't repair the connector i can however make it safe for use with rubber glue - I payed for a new undamaged light i payed $473 i made a mistake buying farmerspider product, What do you think? AND THE REPLY IS JUST GOLDEN - Dear friend, Thank you for your email. Sorry, we are only offering solutions. You choose to accept or not.In addition, we would like to say that we are very sorry that the connector of the lamp was damaged during transportation. We believe that the lamp can be used normally after maintenance, which will not affect its five-year warranty. If there is any problem, we will try our best to help you solve it. Have a nice day, Kind regards,

The most appalling company i have ever had the displeasure to deal with, The customer service is pathetic, If your product is damaged on arrival they refuse to honor the return refund policies advertised on their web page, They then offer a low amount of compensation and the lies and broken promises from there support team of incompetent muppets begins, If your lucky they will make you send your light back do nothing return the same broken light and move on to there next victim, They are fraudulent Chinese company the parts i.e Driver is not as advertised it is not a meanwell driver but a Chinese thing not sure about the Samsung diodes either, I would not use this company again and wish i never did in the first place.

I ordered a tent and few other bits. Ordered them on a Friday. Apparently received the next day with no text or email to confirm. They said the delivery guy dropped it off. Now having a to go through my bank to try and get the money back. I wish I came here first before ordering. Like others have said mars hydro seems the better choice.

Ich warte immer noch auf meine erste Bestellung, weil der Versand der Logistik eine falsche Adresse mitgeteilt hat obwohl die Adresse korrekt im Kundenkonto hinterlegt ist und der Kundenservice absolut dilettantisch und unprofessionell arbeitet. Statt sich um den eigentlichen Fehler zu kümmern und die Bestellung einfach noch einmal richtig zu verschicken, wird man als Kunde lieber warten gelassen bis zum Abschluss ihrer sogenannten "investigation". Absolute Amateure!

They give YouTubers free lights to try but I got one and it had a short they made me take a crap tone of videos to prove it then tryed to make me talk to there fixer guy to fix the problem all my grow didn't make it and I had to go through Amazon to finally get my money back spider farm never again I'll give my money to Mars hydro can't remember date a few years back

Absolute garbage of a light. Bought 6 months ago and set it up to see if it worked, which it did, then put it aside around until now. Set up back up again now, and the dimmer didn't work but the light was running at 100%. Tried a few things and eventually got to work again. But now, the ballast is running extremely hot, to the point you cant hold your hand on it for any length of time. So with that, i'm really concerned of it being a fire hazard, because you could genuinely cook a steak on the ballast. Avoid this company and electrical products at all costs.

Bought the 720w and 1 bar hasn't worked from day one , customer services will bare face lie to you ! First they asked me to try and do a solder/weld on the light, then promised to send the part out where the light is obviously damaged but next days lies about the engineer been sick for 3 weeks , what the hell that had to do with sending a part I don't know , so now I'm going to have to send the whole light back and trust these liars that I will get a refund ( plus all the hassle of not having a light) I'm trying to get Mastercard to help as I trust this firm so little, they are not American but Chinese scammers who will do anything but actually provide what you paid for , the actual light what does work looks great bit of kit but I can only advice to avoid spiderfarmer , I'm disgusted having paid so much to have a light what doesn't even run right , I'll see how it goes with a refund but no doubt more scams and lies ahead