Spider FarmerReviews of spider-farmer.com

J’ai commandé un kit complet chez spiderfarmer mais n’ai jamais reçu le colis. Gls dit qu’ils l’ont livré moi je dis impossible je n’étais pas chez moi. Selon GLS j’étais là et j’ai signé. Du coup, spiderfarmer ne veut rien entendre. j’ai beau leur expliquer preuves à l’appui que je n’ai pas pu réceptionner le colis ni personne d’ailleurs, etant donner mon absence au domicile, du coup j’ai perdu 579€! Fuyez fuyez! Sav inexistant. Je vais portez plainte.

I was sent a tent with holes in it. After I contacted them, I had to send 31 emails trying to get compensation. The customer service was almost nonexistent. They kept sending the same automatic response. My tent was a 4x4, and they asked me to sew it as a repair! I told them I couldn't because of a disability. It didn't matter, the response was the same generated response of a compensation that is an insult. I don't reccomend purchasing anything from them, unless you want a damaged product with a fake return policy. I also tried their warranty claim site, all it did was tell me there was an "error". I put all the correct info in and it just kept telling me error. I don't reccomend buying anything from this company.

I would give them a negative rating if I could. Ordered a sf2000 the box came crushed to start. It had to of been a refurbished light they were selling as new as there was no protective shipping materials,no Manuel,no stickers,no daisy chain cord,no hangers and the power cord had no bubble wrap to protect it in shipping. The box was dented into the board and leds. No way in hell will I ever buy another product from spider farmer

Order and paid for my grow ten kit and only received a tracking number that shows only label was created and carrier is waiting for package from Spider Farmer( contacted Fedex and confirmed). It is now Day4 of payment and order info./receipt and no updates on shipping except for label creation and reached out to customer service and received this response … “Normally it will take around 3-8 business days for the item to be delivered, please kindly wait patiently and we wish you will receive it soon. If you have any further questions in the future, please feel free to contact us any time and we will be happy to assist you. Have a nice day! Kind Regards,” Luckily I paid via PayPal and will be opening up a dispute/fraud case if I do not see any updates by tomorrow. Just wanted everyone to be aware and wish I read these reviews before purchasing …will update this review if anything updates/changes. Please read these experiences!!

Customer service does not understand the issues presented to them and replies in disjointed English leading me to assume they are using Google translate to try and communicate back and forth between the customer

Light stopped working after one grow cycle, three months. Tried to write them and got back email after email saying they would help...that's all I got! after about the seventh one and no response from their Amazon department I've come to the end of my rope. Will never buy from this company again. Thanks.

Ordered a sf1000 light. Was pictured with a dimmer. Light came no dimmer. Spider farmer said that model does not come with one but it was pictured with one i told them. They stopped responding. Fk spiderfarmer. Buy else where with a company that has a ph number.

Not even two grows with the SF7000 and it’s flickering. The driver is making a clicking sound. I emailed yesterday got a reply at 3am. You can’t get anyone on the phone. I’ve sent a few messages on messenger no reply but they’re automated bs response. Now my plants sit in the dark for who knows how long. I purchased this light May 7,2021. I sent a picture of the receipt from PayPal (they can’t find my order number). I sent video of the light flickering. For a company who boasts 24/7 support they are lacking big time. At this point I would like a refund so I don’t have to go through this again and lose another grow.