Spider FarmerReviews of spider-farmer.com

I placed an order a week ago. I was looking up potential timeframe to see when it would be shipped and the site claims the orders go out in saw this, "We arrange shipment within one business day after you place your order". My order is still "processing". I sent a message this afternoon and of course have heard NOTHING. Also worth noting is that they claim 24/7 customer service but there's no phone number or live chat. The two phone numbers I found do NOT work. I'll be calling my cc tomorrow if this isn't resolved. I wasted a whole lotta time researching this last week only to end up ordering from a fraudulent company.

SpiderFarmer is a shady business. Ordered online, never got an email receipt or any shipping updates/info. Then,both the humidifiers malfunctioned , tripped off and i asked for refund. They refuse to furnish me a shipping location/address to send it back. They will NOT RESPOND TO MY EMAILS. Waited for weeks and now it's out of their 30 dsay lame ass warranty. It's all junk.

Komplette Bestellung retourniert, laut Sendungsverfolgung hat der Laden alles am 18.12.2024 erhalten. Ich warte bis jetzt noch auf mein Geld, immerhin über 800€. Support ist unterirdisch, meine letzte Hoffnung ist Paypal

Its better to choose another company which cares about customer. Quality of product is a joke.

Horrible company, horrible quality control, horrible customer service. Chinese company with cheap Chinese equipment that just has warehouses abroad. I've spent over $1100 this month with this company everything was fine until I received my last package. My last package to receive was the 6" inline fan and it came used and heavily damaged. I contacted the company within 10 minutes of receiving the package and they are telling me it was done in shipping and offering to refund me $5. I've provided more then enough proof this wasn't damaged in shipping and there is clearly is a problem with quality control. The company keeps reply to me lying directly to my face that it's impossible a used item could have been shipped to me and not willing to offer me a replacement controller even though they carry a 30 day return policy. I got another response today offer $10 this time because they are now saying there is no controllers in stock and there is 10 on their website. So clearly they are lying or they didn't have any controllers and decided to just send me a use one and think I would be okay with a $5 discount. It's no way to treat a customer who has spent so much money. This should be illegal, it's theft and deceiving customers. Don't buy from this company.

Iv been shoping through spider farmer for yrs iv bought about 8 lights 3 8x4 tent 7 fans an 2 large canfans dehumidifier latest delivery was ae 8x4 it come whit out the 4 middle tee adapters spider famer has been so slow an even leave me on seen to reply iv now have 8×4 that I can't use i brought two weeks ago an was hoping use it right away spider famer are very slack at comsterservice .

Bought the new SE3000 2025 light in January. The digital dimmer will not connect to their app, I've explained to spider farmer the problem in detail, for them to reply with ''our engineer needs a video'' That was 3 days ago. Since then they have ignored all contact from me. My guess is to prolong till after the 30 day returns mark. Not Impressed!

Diese Sachen von spider Farmer sind gut außer Frage! ABER!!! Habe den schlecht beschriebenen Controller gekauft. Könnte diesen leider nicht gebrauchen,wollte ihn zurückschicken"original verpackt" und musste mir vom Support anhören, verkaufen sie ihn doch weiter,wir nehmen es nicht zurück!!! Fertig sind sie mit ihren Kunden! Würde ja nicht andere Dinge da kaufen aber jetzt nicht mehr. Gebe den Tip,niemals direkt bei spider Farmer kaufen!!! Die sind extrem scheise zu ihren Kunden. Ein Stern ist zu viel...