Mir wurde das falsche geliefert.
Der Support Antwortet nicht.
Response from Spider FarmerJun 24, 2025
Dear customer,
We are sincerely sorry for the unpleasant shopping experience.
Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution.
Best regards.
Spider Farmer Customer Support Team
CG
Carl G.
Vorsicht
Vorsicht, keinerlei Kundennähe oder wille minderwertige oder beschädigte Produkte auszustauschen. Komplettset gekauft über einen kleinen Grow-Shop, dort reklamiert, dass das Zelt Löcher hat, der AKF seine Arbeit in keinster Weise verrichtet und es in der ganzen Wohung stinkt, der Controller zerkratzt war und übrigens mittlerweile auch der Umluftventilator schreckliche Geräusche macht. Probleme mit dem AKF natürlich erst nach einiger Zeit festgestellt und somit meint Spider Farmer, es besteht kein Anspruch auf Nacherfüllung bzw Ersatz der mangelhaften Produkte. Der Grow-Shop hat sich im Endeffekt bereit erklärt mir entgegenzukommen. Schade das kleine Fachgeschäfte dafür gerade stehen müssen.
Gut selber Schuld wer seine Pakete nicht rechtzeitig auf Schäden kontrolliert.
Ende vom Lied, Finger weg von der minderwertigen Qualität und kauft keine Spider-Farmer Produkte!
Response from Spider FarmerJun 24, 2025
Dear customer,
Thanks for leaving a message here.
We are sincerely sorry for the unpleasant shopping experience.
Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution.
Best regards.
Spider Farmer Customer Support Team
JK
J K.
Spider Farmer not Committed to its Products, Warranty, or Customers.
Spider Farmer does not appear interested in honoring its product 5 year warranty.
My SF600 AC adapter failed.
Spider Farmer sold me a 46VDC AC adapter to replace the original 36VDC AC adapter.
It's the only AC adapter Spider Farmer has to offer.
Spider Farmer will not send me return authorization to send back the incorrect/deficient AC adapter.
In place of its 5 year warranty, Spider Farmer wants me to give them my still working SF600 LED light and buy a new one at a discounted price.
I like my SF300 and SF600 grow lights, but because of Spider Farmer's awful disregard for its own warranty and reputation, and its disrespect for its customers, I would warn off potential customers.
Response from Spider FarmerJun 16, 2025
Dear customer,
Thanks for leaving a message here.
We are sincerely sorry for the unpleasant shopping experience.
Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution.
Best regards.
Spider Farmer Customer Support Team
NI
Nico
Im leben noch nie sowas schlechtes erlebt
Absolut Katastrophale firma. Wie bei den anderen, kann ich mich nur anschließen. Absolut schlechter support. Wenn es überhaupt einen gibt.
Ware kommt aus china und wird mit etwas Branding teurer verkauft. Nennt sich dropshipping.
Support gibt es nicht. Nur KI Antworten oder voll nach Skript von leih Arbeitern.
Reddit ist voll mit schlechten Erfahrungsberichten und Bewertungen. Spider farmer ist absolut unseriös und ist nur aufs Geld aus. Alles billig Ware die früher oder später kaputt geht. Noch nie sowas erlebt.
Für Ersatz musste ich 2 Wochen warten und mich 30 emails mit einer Wand unterhalten.
Spider farmer... spart euch die Antwort. Ich kann euer gelaber nicht mehr hören.
Ich werde meine Erfahrung weitergeben und diese firma definitiv nicht weiterempfehlen.
Sowas schlechtes habe ich noch nie erlebt.
Response from Spider FarmerJun 5, 2025
Dear customer,
Thanks for leaving a message here.
We are sincerely sorry for the unpleasant shopping experience.
Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution.
Best regards.
Spider Farmer Customer Support Team
RD
Raymond D.
My Honest Experience with the Spider…
My Honest Experience with the Spider Farmer GGS Ecosystem (Controller, AC10, Sensors, Fans, Inline Fan, Humidifier)
Hey fellow growers,
After some discussion here and a few comments suggesting I might be overly critical, I wanted to clarify where I am satisfied with my Spider Farmer gear – and where I feel there’s still work to be done.
I’ve built my current grow setup entirely around the Spider Farmer GGS ecosystem, including the Grow Light Controller, AC10 kit, SensorPro, clipfans, inline fan, and ultrasonic humidifier. Below is a breakdown of each component, followed by an overall verdict.
⸻
🌿 SF GGS Grow Light Controller
👍 Most features work very well.
Intuitive interface, stable operation, and excellent compatibility with other GGS devices.
👎 Major downside:
• The data graphs show regular gaps, which makes tracking environmental trends unreliable.
• This suggests data is stored remotely (on SF servers?) rather than locally.
• More importantly, you can’t trigger the AC10 outlets based on sensor data (e.g., turn on outlet 1 when soil moisture is low).
➡️ Verdict: Solid controller with great potential, but the automation logic needs to be opened up.
⸻
🔌 SF GGS AC10 Kit
👍 Good build, basic scheduling works.
👎 Big letdown:
• You can’t automate any outlet based on actual sensor data (temperature, humidity, etc.).
• Right now it’s just a fancy digital timer strip, which is disappointing for the price.
➡️ Verdict: So much potential, but hobbled by software limitations.
⸻
💨 SF GGS Clipfans (6 inch, 2x)
👍 Fantastic performance!
Quiet, powerful, stable, and well-made. Controls are accurate and reliable.
👎 Minor gripe:
• No individual control per fan within the app, which would add a lot of flexibility.
➡️ Verdict: Great fans, just wish they were a bit smarter.
⸻
🌬️ SF GGS Inline Duct Fan (6 inch)
👍 Moves air well, integrates fine with the controller.
👎 Issues:
• Loud at anything above low settings.
• Included carbon filter is undersized for serious grows.
• No advanced control options, like dimming during CO₂ injection or ramping based on conditions.
➡️ Verdict: Gets the job done, but lacks polish.
⸻
📊 SF SensorPro Kit
👍 Genuinely impressed.
• PPFD sensor is surprisingly accurate (tested against Apogee MQ500).
• CO₂ sensor within ±50ppm – that’s great at this price.
👎 Limitation:
• Can’t use this alongside the default sensor included with the GGS Controller – it replaces it.
• No option for multiple sensor inputs (e.g., top + bottom canopy).
➡️ Verdict: Excellent hardware, limited by a closed single-sensor system.
⸻
💧 SF Ultrasonic Humidifier
👎 Unfortunately the weakest link.
• Claimed 450ml/hr output is not achieved in practice – totally insufficient for a 240x120x200 tent.
• Spider Farmer’s advice: “turn off your lights and fans to let it work properly”… Seriously?
• No real GGS control, just a humidity target. No on/off toggle, no automation logic.
• Annoying beep on power-up (normal, according to SF).
• Inconsistent startup via AC10 (power is on, humidifier doesn’t activate).
• Build quality issues:
• Lid doesn’t seal well if the hose has even a slight pull – and no locking mechanism.
• Recommended to fill through the lid because lifting the tank causes rubber gasket leaks.
• So-called “stainless” hose clamp rusted within days.
• Supplied hose arrived with permanent kinks, unusable without replacement.
➡️ Verdict: Poorly executed. Not suitable for medium to large tents. Way too many flaws for the price.
⸻
🔍 Overall Conclusion
I want to love this system. The GGS ecosystem shows real promise, and some components (like the SensorPro and clipfans) are genuinely excellent. But software limitations, underpowered hardware, and missed opportunities hold it back. The hardware is 80% there, but the system as a whole still feels half-finished.
If Spider Farmer (@SpiderFarmerLED) can:
• Open up real automation logic (sensor → action),
• Improve consistency and integration,
• And step up quality control (especially on things like the humidifier),
…then this could be the go-to plug-and-play smart grow setup for home growers. Until then, it’s an interesting ecosystem – but one that requires patience, workarounds, and lowered expectations.
Hope this helps others considering the full GGS stack
Response from Spider FarmerJun 3, 2025
Dear customer,
Thanks for leaving a message here.
We are sincerely sorry for the unpleasant shopping experience.
Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution.
Best regards.
Spider Farmer Customer Support Team
CO
Consumer
Worse company ever! Frauds!! Dont buy from them!!!
Terrible company even worse costumer survice
I ordered, They send me 5 different packages all coming on another day. 2 of them were send to the neighbours but neighbours didnt received anything. They have been repeating themselfs not being helpful and making a fool out of me making false promises for over 6 months.
In there every email it says
“ Greetings from Spider Farmer!
We are very sorry for the long wait and we truly understand how you feel.Due to the high value of the lost products and the fact that two items were not received, the processing will take a bit longer. We will expedite the progress and urge the carrier to verify the situation as soon as possible. We will contact you immediately once we have results.
If you have any follow-up questions, please feel free to contact us, we will try our best to help you solve the problem, thank you!
Thank you very much for your trust in Spider Farmer”.
This is every mail i get back from them, for over 6 months. The carrier wont let me investigate on my own, needs the sender but they are to lazy to help a costumer, they wont even start up the investigation ! They are just like you lose 2000 euro’s we dont care
So i am now filing a complaint with my creditcard and trying to get the refund for the entire order.
Dont ever order from these frauds !!!!
Response from Spider FarmerJun 3, 2025
Dear customer,
Thanks for leaving a message here.
We are sincerely sorry for the unpleasant shopping experience.
Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution.
Best regards.
Spider Farmer Customer Support Team
ZA
ZanGee
Finger weg! Gls als Lieferant ungenügend
Finger weg! Spider Farmer liefert mit GLS… Waare wird einfach in den Flur geworfen. Verlust der Waar wurde gemeldet und man wird mit Formularen Bombardiert, egal wie oft man es ausfüllt es wird nichts unternommen… ab sofort nur noch zur Konkurrenz. Paypal fall wurde eröffnet… warte seit 4 Wochen, nichts passiert seit dem….
Response from Spider FarmerMay 29, 2025
Dear customer,
Thanks for leaving a message here.
We are sincerely sorry for the unpleasant shopping experience.
Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution.
Best regards.
Spider Farmer Customer Support Team
GD
Gavin de V.
Advertised free shipping but charged 85 extra after the order was placed.
Advertised free shipping then sent email after demanding an additional 85 aud. I will be requesting a full refund
Response from Spider FarmerMay 29, 2025
Dear customer,
Thanks for leaving a message here.
We are deeply sorry for your unpleasant shopping experience.
Due to the new policy of the shipping company. For remote addresses or oversized packages, the shipping company will charge additional shipping fees. We cannot avoid this. Thank you for your understanding.
Best regards.
Spider Farmer Customer Support Team