Spicy LingerieReviews of spicylingerie.com

Placed an order and one item was out of stock so I was told it was canceled. I received an email saying it was back in stock and I ordered it again. I then received two of the same item and was charged for both. I returned one at my expense because they don't pay for returns and my return was denied because it was over 30 days. I called and was told sorry, denied. If I want it back I can pay $4 to have it shipped back to me. Terrible company to deal with.

Horrendous customer service. Paid for 2-3 days shipping on an order that was $1500. A fraction of it arrived. The rest I had to send many emails chasing where it was. Eventually I was told it was in a separate, but they couldn’t deliver it as “the business was closed”. The address is residential and their first package arrived fine. It took weeks to get back to their store (apparently) and even longer for a refund. 6 weeks after ordering I only got a few of my items. When one of the items was needing returned (due to damage) I was told I had to pay for the return postage. Absolutely shocking customer service. Every time I order from them, there’s a problem, and lots of ping pong messages to get it sorted. Very disappointed

DO NOT ORDER THROUGH THIS COMPANY. Does not update what is in stock, what isn’t in stock. Ordered lingerie and heels. Paid for 2-3 day shipping. TOOK THEM A WEEK TO FULFILL THE LINGERIE, then I ask why that’s the only item shipped. They said heels are out of stock. So I replace them, I ordered lingerie on the 8th received it on the 17th. Told me heels were shipped on the 17th. I get the tracking number and it’s by regular mail. I ask why isn’t it 2-3 day shipping? They said they could only apply it to the first order. I said are you kidding? NEVER EVER DEAL WITH THIS COMPANY. I WOULD GIVE IT ZERO STARS IF I COULD.

Placed an order ! Paid for 2-3 business days . Didn’t receive called and was told they would ship 2-3 business days from time they found full order and were ready to ship . She kept repeating the same story . Wouldn’t give me a straight answer as to his that was deceiving

Very very rude and disrespectful!!! Stephanie is always the one on live chat and she is rude and hostile, BEWARE!!! I ordered a corset for a Halloween costume and had to return it because it arrived broken. I was approved for a return so I returned it. I had to buy my own label and returned it within 24 hours. I just got a notice saying "Refused return" and they claim there's hair all over it and bodily liquids! What?! I NEVER wore this due to it arriving broken and I dont have hair, I have a bald head, also no animals. Stephanie kept yelling at me and making stuff up as she went! Never ordering here again!

I paid for priority 2-3 day shipping however I did not receive my order in that time frame. When I inquired as to why my order had not yet been shipped on day 4 I was told the priority shipping is for 2-3 days after leaving their warehouse. Needless to say that is not priority shipping. As someone who pays for orders with expedited service quite often I am quite irritated. I bought my items for a function expecting them to be delivered long before the event and I still do not have my items nor have they been shipped.

Terrible customer service. Company sent me a ripped and used costume and refused to send me a replacement

If I could score lower I would! I placed a $250 order (including the expedited shipping fee) for a variety of items for an anniversary. An initial order to try the site, see how they do with my first order. I wanted to try several types of pieces for sizing as well as model the pieces for my significant other. Per the site, it’s 2-4 days for processing PLUS 2-3 days for shipping. Per the snarky response from Raquel in customer service, it can be 5-7 days to process PLUS AN ADDITIONAL 2-3 days shipping time. So, in actuality there is no reason to pay anything for shipping as there is no expedient service. A customer has no idea what the processing time may be. It could be 2-7 days. If you’re planning anything, it’s an issue. Next, charges for shipping: if I am paying for 2-3 day delivery, I am expecting 2-3 days for delivery! Max of 3-4 days. Overnight delivery charges are ridiculous plus waiting a week or longer when you’re expecting a day to two days — forget it! Don’t waste your time or money. There is enough variety on the market to shop elsewhere. I opted into Fenty’s lingerie today after seeing my order still in limbo on Spicy’s website, so thank you Spicy Lingerie for reminding me that labels are worth it! Customer service is a thing. Y’all just lost thousands… Thousands.