Spicy LingerieReviews of spicylingerie.com

First time ordering this site sucks so bad! You order they charge you, and nothing. After 2 weeks im getting upset I inquire about my order terrible management. I find out my order is on a back order for 2 to 4 weeks possibly longer. Why charge before you know you have the supply? Look if you trying to buy from here to actually receive a order DO NOT ORDER! 1 star is generous find a real lingerie shop or do your research.

Ordered a corset & a chemise at the same time. It took 9 days for the corset to arrive (not a big deal but pertinent). The chemise order was canceled by the company without any communication. I still don't know why it was canceled. I went out of town for 2 weeks before the corset was delivered. It was delivered to my house-sitter. I tried the corset on the day after returning home. A grommet fell out/off while trying it on and the top of the corset does not provide any support as it folds over. Spicy Lingerie will not allow me to return it. I would be ok with store credit as I had other things I would like to order but I cannot return it at all. They will not accept the return. If I had returned it because it didn't fit, I had 30 days to return it. But since it fell apart, I had to contact them within 7 days. Terrible customer service & policies.

The carry lost my package, spicy lingerie stated since they shipped it out on time not their problem, so I have no lingerie and out money

Followed return policy and they said items cannot be returned. How do you know if it fits without trying it on? They claim easy return or exchange policy but will not even talk to you. Only wanted to return part of the order. Will never purchase from them again.

New dress was to small and when we ask to exchange it they said it was on clearance cause of 2 letters in front of the order number but the dress is still up for sale in all sizes and no such number appears on the site as their order number, just their way of not having to return it, they probably stick those numbers in front of all of their orders, last time of getting any of of our money. Buyer beware

I purchased two costumes from this store, and the quality was absolutely terrible. One of the costumes even arrived with the underwear unstitched on the side. I returned all the items, including the accessories, without even opening their packaging. I followed all the deadlines and returned everything in its original packaging. However, the store claimed the item was used and refused to refund my money. I would never wear something of such poor quality. This company acts in bad faith to avoid processing refunds.

An unorganized and poorly run company. Shipping times are long and unpredictable and customer service poor

Ordered three sets of lingerie from them and received two of the three with a note saying they would deliver the third. After a few weeks of 0 updates, I reached out on their customer service line and asked about the status. They responded back with “ We apologize for any inconvenience you have encountered. Please note that this has been voided/cancelled as it has been 29 days now since your order was placed. PayPal does have a policy in place that does not allow us to process payment after 29 days. You are welcome to reorder the item at any time if you still wish to receive it.” I would highly suggest ordering elsewhere. Delivery took much longer than I expected, lingerie was not accurately sized, material was cheap, and customer service is non existent.