customer
Unfair business practices.
I am in the process of requesting a refund for the shipping cost that I have endured for returning the Sperti sunlamp, as a result of receiving it in the mail and reading on the first page of the manual, in big bold letters with the word "CAUTION" printed in red, that this unit is unsuitable for persons with a history of skin cancer. No where on the Sperti website did it say this, and so I was forced to return it, but at my expense, after not being warned on the purchase page that it was not recommended for persons with a history of skin cancer. That warning printed so boldly on the manual could have been put on the webpage for this product, which would have alerted me and influenced my choice to buy the sunlamp in the first place. I was interested in this lamp b/c it's advertised to increase Vitamin D levels since mine have been reported to be low through lab work. It isn't fair that Sperti would not pay for the return shipping cost when they left out this crucial warning from their advertisement online. I will be reporting Sperti business practices to the Better Business Bureau and state legislators of both NV and WA.
Response from Sperti SunlampsSep 28, 2021
We are sorry to hear about your frustrations. For anyone that has a history of skin cancer, it is never recommended to get any extra UV exposure due to the increased risks. We have the user manuals posted online for anyone to view prior to ordering the lamp. On the product page, there is also a warning listed under the description that details the restrictions for anyone with a history of skin cancer. Per our return policy, we do not cover any return shipping costs. Thank you for your feedback.


