SperryReviews of sperry.com

I recently had an extremely disappointing experience trying to resolve an issue through Sperry's website. I purchased a pair of shoes that caused significant discomfort and injury, and when I turned to their website for assistance, I found it completely unhelpful. The website was difficult to navigate, and I struggled to find clear information on customer support options or how to report product issues. There was no straightforward way to contact customer service directly from the website, and the available information did not address my concerns. Given Sperry’s reputation, I expected a much more user-friendly and supportive online experience. This has been a frustrating ordeal that has not only wasted my time but also left me with a product I cannot use without harm. I am deeply disappointed and would caution others about relying on their online support.

Sperry should stop using Fed Ex ground. They are totally unreliable. Will hold up shipments until the appropriate truck has a full load. Go to UPS even if the shipping charge increases. American companies are obsessed with reducing quality to increase earnings.

Bought an expensive pair of boat shoes. The front of the sole ripped away after only a couple of wears. Called them directly with photos etc and they were not interested in helping me in the slightest. So disappointed with quality of product and customer service.

I bought a pair of topsiders online thru Sperry.com. They didn't fit and gave me a blister. I was told since the shoe wasn't defective they would not refund me and i should use mole skin. I am disappointed that I can't return a product that doesn't work for me. I would not recommend them.

The time I spent contacting Pelts Shoe along with sending you two different sets of pictures and then calling you is to painful. My time is to valuable to pick a fight with you. The premium Sperry Gold Boat shoes I purchased were altered to disguise the defect. You finally agreed to send me a return label quite some time ago and it never came. Your future customers can read this and make their own decision to buy from Peltz Shoes.

Sperry sent me the wrong shoes, nothing like the order I placed. Customer service was rude and offered no help other then for me to repurchase the correct order and for me to return the wrong item to fed ex, not even offering expedited shipping. I do not trust this company. Buyer beware!

The soles of my Chinese-made Sperry boat shoes literally fell apart in a matter of months. Maybe Sperrys made elsewhere are better quality but I won’t be buying this brand again.

What can I say........Posted a review on Sperry's web site and it never appeared. who would deal with a company that wont post the negative comments! Ordered size 11 and received size 12, did not get order confirmation as it went to my junk folder. Called and explained to be told i'd ordered size 12 which I know I definitely didn't as i've never ordered 12 before, i've always been 11. They would not accept that they got it wrong. I asked for a manager to call back, never got a call. SHOCKING CUSTOMER SEVICE - THINK TWICE BEFORE PLACING AN ORDER. I am returning the item at my own expense and will shop elsewhere with a company that has customer service at the core of its culture. Order was for an upcoming holiday so if I liked the product I was going to order 3 additional pairs for the rest of my family. LOOK ELSEWHERE, OTHER COMPANIES MAKE SHOES.