SperryReviews of sperry.com

I ordered a canvas shoe and it does't fit well. I ordered my regular size 9 and I don't thing the shoe will stretch from what I read on line. I started an online return to receive a return label. I then realized that it takes 24-48 hours to receive the label and there is a $6.95 return charge. I also need to take it to FedEx. Why is it not possible to return it to a retail location that carries the Sperry brand? They are sold in Canada, but the size I needed was not available? Waiting for a return label with technology today is not necessary. In my opinion this is not good customer service. Yes, I could have double checked the return policy. However, any company that makes it this difficult to return I will not purchase from again.

I just received my order for a sperry topside canvas shoe that just doesn’t fit, not even close, and the response for a return is that it was a final sale and not returnable! I think it outrageous that a firm can sell an item that lacks the quality they advertise and expect the buyer to be satisfied! Try to talk to customer service? None exists!

I think their policy of "Final Sale" is a deterrent to returning customers. The site does make it clear that the item you are buying is not returnnable.

I ordered a pair of boots love them but the didnt fit. I tried to process a return on line it wouldn't let me. I called customer service they said it cant be returned because it says final sale. I told her when I ordered them I saw it say final sale but not about not being able to return them. Now I'm out of $70. Makes no sense why any new shoe can't be exchanged or refunded. This is ridiculous!!! I will never be ordering from them again

This company is an absolute joke. All sales are final when it comes to them! Find something else local. Customer service could not possibly be worse.

Received some duck boots as a Christmas gift for my daughter. As she needs a size larger, I wanted to perform an exchange. Apparently, this well-established company that should be reputable enough to perform such a common task is unable to do so. Not only that, but said shoe was labeled as a final sale during Thanksgiving weekend when most purchases made would be gifts. To say I am totally disappointed and dissatisfied with Sperry is an understatement. As I am fully aware that frontline customer service agents are not responsible for making company policy, I wanted to share my grievance with a supervisor. I was denied that option. What began as disappointment with the shoe and my inability to exchange for a different size (mind you, I wasn’t looking for a refund) became an unprofessional exchange with the customer service call center associate(s). Sperry, I will never purchase your product again and I implore anyone with high regard for customer service to think cautiously before making a purchase with this company. Buyer Beware!!!!

I placed an order on December 7th, 2025 for a pair of authentic boat shoes as a gift for Christmas. It is now December 22nd and they have not even been shipped yet. I tried to call and there was a 30 minute wait and so I tried the chat feature and it kept running me around in circles and I could not get a response their either.

I purchased two pairs of 2-eye boat shoes—one blue and one grey. On the company’s website, the product images for both styles clearly showed shoes without traditional shoelaces (no cross-lacing). However, what I received were two pairs that do require laces to be tied, which is not what was advertised and not what I wanted. Unfortunately, due to an upcoming vacation, I did not have enough time to return the shoes and wait for replacements. When I contacted customer service, the representative acknowledged that this issue has been reported multiple times and stated that they had already requested the website images be updated—yet the images remain unchanged. Given the misleading product photos and the time-sensitive nature of my purchase, I requested one replacement pair in good faith. This request was denied unless I returned the items, which was not feasible under the circumstances. This experience reflects inaccurate product representation and inflexible customer service. As a result, I will not be shopping with this company again.