SperryReviews of sperry.com

Husband purchased me a pair of duck boots for Christmas. I greatly dislike the boots. They won’t allow the return because he purchased on 11/11/22 and NOT after 11/21/22. The Canadian site allows returns for holiday purchases AFTER 10/15/22. Guess it pays to be Canadian as they screw the Americans. Hate the boots and will never wear and now stuck with them. WILL NEVER BUY SPERRY OR TELL ANYONE ELSE TO EITHER

Order hasn't shipped but can't cancel it because it has been "batched". Advised that it is a $5 return fee to return the shoe so If you change your mind (after reading the nightmare reviews about their service and products) you are apparently locked in. I can guarantee I will not do business with this company again after this experience.

Very very unreliable scammers !! Absolutely far below standard, better to say total failure; did not receive my ordered shoes after two months. And lost 73,- !!! They promised to refund 50 %, but even that did not happen. Unvelievable, poor show. Extremely bad company !

This company is a total failure. I made an online order to be delivered in 5 working days. After 10 days the package has not arrived yet. Called the customer service, rings forever. Emailed the company, they have given me the phone number of the courier and asked me to get in touch with the courier directly. Won't ever buy from this company.

Everything Sperry says is untrue. You cannot expect your order to be processed within 24-48 hours. You cannot expect to receive your item within a reasonable amount of time or at all, but you CAN expect customer service to tell you that they’re processing it and they can’t cancel but they’ll wave the return fee. You shouldn’t expect a smooth transaction or customer service to resolve your issue. You should expect a transaction hold & no items.

I placed an order 1 day ago. Tody, I called their customer srvice number because I wanted to change the color I ordered. Was told they couldn't do that. Was told to simply return shoes when they arrive and place a new order with the color I wanted. I didn't want to go to all that trouble and effort so asked to cancel my order. After a lengthy on hold, was told they had contacted warehouse to cancel order but couldn't guarantee it would be cancelled. They will let me know. And I thought I was calling CUSTOMER SERVICE. Will now have to go to effort of calling my credit card company to cancel.

I recently purchased a pair of deck shoes during a flash sale. I went to the page Sperry sent to me on my email, chose a pair that was on that page, entered the required code only to find out that they were not included in the sale after being charged full price. Even though they were on the page. I went through the time and effort to canceled the sale and received a full refund. Either their web master screwed up or they deceptively offered the sale. I like Sperry shoes but will not be buying them ever again, your deception was not appreciated and wasted my time. You lost a good customer. There are other companies that sale shoes and they will get my business.

Sperry has a cheap arrangement with FedEx that will not allow the customer to reschedule a delivery date or allow customer to pick up at Fed Ex Center. I wasted 2.5 hrs of my vacation today with 3 Fed Ex calls, 2 customer service calls and one manager call. Nothing was resolved. The packages will sit in front of my home alerting all (burglars etc) that I am out of town. This is too much of a hassle ... I will NEVER order from them again. There are too many other great companies out there.