Spencer'sReviews of spencersonline.com

Just horrible..paid $15 for same day delivery only to receive my items the next day. Customer service was rude and not helpful. Never shopping with them again.

I ordered a lava lamp online. A couple weeks went by it never came. I called to find out why they told me they shipped it to the store but I was never notified. I don't have car that is why I ordered online to be shipped to my house. This was supposed to be a Christmas gift. I was having surgery that week so I asked for the store number customer service refused to give it to me. I wanted to tell them I would be there to pick it up as soon as I healed enough from the surgery. The customer service agent never offered to call the store for me to relay the message he said the order would be canceled if I didn't pick it up right away. So I went to the mall at Christmas time with sutures and steri strips, blood, black eyes. I looked like Frankenstein. To pick up my lamp that was supposed to be delivered to my house. They said they didn't get any shipment they had the lamp I wanted it's been in their store for months. In the meantime customer service canceled the order the same day I got there so they had my money tied up on my card so I couldn't even purchase the lamp. Now for the refund I waited 2 weeks and called them they said my money should be on my card any day now all the processing on their end was done. Another 2 weeks went by no money so I called them again for them to tell me call again tomorrow so when I did they said now I have to wait another 21 days they had a mix up on their end. These people are rude they lie and I will never again buy anything from them. I collect lava lamps I have a lot. I don't even know how many plus almost every one I know has been gifted a lamp from me. These big companies don't care how much you spend.

Ruby it’s very rude and told us not to shop there no more just cause we were exchanging stuff the manager Andrew was nice and fixed it and helped us out Ogden Utah

Bought two tshirts yesterday for Christmas. Got home and realized the Ink Tags were on them, and I have no idea how to get them off. The only number available for Spencer’s is something called “guest services” as a 1-833 number. I asked “is the Spencer’s” she said “no. Its guest services”. I said “guest services for what” she said Spencer’s” rudely. I asked if there was a number for the store and she said no, and eventually hung up on me. We always have wonderful customer service in the store, but whoever you have working for “guest services” has not provided the same experience. It’s Christmas in 3 days, and now I have to go all the way back to the mall (about $38 in cabs) wait in line for another 25 minutes (as I did when I purchased the shirts yesterday) to have the security tags removed from a purchase I’ve already made. Why isn’t there simply a store phone number? I know the in store staff would have been fabulous to deal with.

Was purchasing shirts today with a coworker for Pride at the Kitsap Mall location. Cashier behind the register asks me repeatedly about why I don't intend to shop in the future after I decline joining the rewards program, and hounds me, accusatorially asking me if I know what the ACLU is and implying I'm homophobic. I'm literally trans and was buying Pride items with my friend. Now FOR SURE will never be shopping there again. 0/5 if possible.

Contacted them to change an incorrect order,could not get a human on the chat then i received an email telling me they could not fix issue..they are awfull..no customef service at all. They dont even bother to fake it. No wondef their stores are closing,they suck

Took my online order and money. Order confirmation said would be shipped in 3 days. 8 days later, after many calls, customer service sarcastically says to me "It's only been 8 days, geez." Offered NO update otherwise. I was told it would take 24-48 hours to even get a warehouse to give me am answer. I asked to cancel the order and was hung up on. 11 days later, there is no update. No record of my request for cancellation. No update on where my order is or if it was processed. I asked to cancel my order AGAIN. The customer service representative refused to do so AGAIN. Claimed it takes 24-48 hours to get an answer. I pointed out that it had been over 72 hours since my last inquiry so that was clearly untrue as she had no definitive answers for me. The company refuses to deliver what I paid for, refund me or let me cancel the order.

Don't shop here. They sent me the wrong product 3 times. Don't deal with these bozos.