Spencer Gifts LLC, doing business as Spencer's, is a North American mall retailer with over 600 stores in the United States, Canada and Puerto Rico.
Spencer's (spencersonline.com) has 89 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Showing 76 reviews with 1 star · Clear filters
Barry B.
This company is a scam. I ordered a vest from them almost 3 weeks ago because they were in Canada. They are not. They are in China. After 3 weeks the item has not yet left China according to their tracking. Avoid this company at all costs
Response from Spencer'sMar 16, 2026
We are sorry to hear about your recent experience. Unfortunately it does appear as though this review may be a different business with a similar name as we are based and ship from the US.
Michael
Ordered a dress, thinking it was a U.K. supplier. Item arrived some 2 weeks later, having come from China. Ordered size 20/22. Item supplied wouldn’t have fitted a 16/18. Complained to Spencer and asked for a refund. Instead offered a 80% discount on another dress. What’s to say the size of that one would be correct, and I would have to pay extra. If I wanted to return item, it would have cost me at least €20. Why would I want to pay out yet more money for something that was not my fault. Total SCAM. Keep well clear !!!!
Response from Spencer'sMar 16, 2026
We are sorry to hear about your recent experience. Unfortunately it does appear as though this review may be a different business with a similar name as we do not have any UK locations and are US based.
Victoria J.
Absolutely horrendous company. Bought from. Them and retighten cost £28.00 to return them. Communication was poor. Company asked for proof of return which was sent. They are no longer responding to emails and still waiting for a refund l.
Response from Spencer'sMar 16, 2026
We are sorry to hear about your recent experience. Unfortunately it does appear as though this review may be a different business with a similar name as we do not have any UK locations and are US based.
Ja
Bought after seeing on Instagram thinking was a uk company. It’s not. It’s in China. Items arrived after nearly 3 weeks. Terrible quality product, nothing like item advertised. Waste of money and when I requested refund they responded via e-mail asking for reason for refund which I provided. I’ve heard nothing more from them. Probably best not to order from Spencer & Co “London” unless you are happy to waste your money.
Response from Spencer'sMar 16, 2026
We are sorry to hear about your recent experience. Unfortunately it does appear as though this review may be a different business with a similar name as we do not have any UK locations and are US based.
Tk
Worst clothing company out there - total scam Bought under Spencer & co - when recieved & wanted to return the website redirected to HARRISON & HARPER NYC NONE of these places exit !! Only 1 of 2 dresses have arrived - the one that has arrived is not what is shown on website. The length is much shorter- the fabtic is not as advertised & its smaller than advertised. Cant send back as the return cost to CHINA is extortionate.(more then the cost of the dress -TOTAL SCAM AVOID AT ALL COSTS.
Response from Spencer'sMar 16, 2026
We are sorry to hear about your recent experience. Unfortunately it does appear as though this review may be a different business with a similar name as we do not have any UK locations and are US based.
Teresa
Bought after seeing on Instagram thinking was a uk company. It appears to be in China!! Terrible quality not true size need to return but after reading reviews doubt I will have much joy. Wish I had read reviews first a very expensive mistake Don’t buy
Response from Spencer'sMar 16, 2026
We are sorry to hear about your recent experience. Unfortunately it does appear as though this review may be a different business with a similar name as we do not have any UK locations and are US based.
Sue J.
I’m afraid I got sucked in by the flashy website and ordered 2 tops!!! Absolute rubbish. Nothing like the pictures. Sizing is ridiculous. Don’t buy from this company.
Response from Spencer'sMar 16, 2026
We are sorry to hear about your recent experience. Unfortunately it does appear as though this review may be a different business with a similar name as we do not have any UK locations and are US based.
Mr and Mrs . P.
Do not shop here!!!! Returns policy is vague at best and you will find yourself receiving shoddy products that have to be returned at your cost to China!!!!! Tracked!!! Obviously at a cost far more than the product. They have caused severe anxiety and distress to my aunt, a pensioner with few funds and a very ill husband, who believed in the ‘of London’ tag and trusted them! The returns address on label was a warehouse in Southall uk but this is not where returns go!!! Shocking and disgusting, DO NOT TRUST THIS COMPANY
Response from Spencer'sMar 16, 2026
We are sorry to hear about your recent experience. Unfortunately it does appear as though this review may be a different business with a similar name as we do not have any UK locations and are US based.