Spencer'sReviews of spencersonline.com

Would love to leave 0 stars as my experience with their customer service and online ordering process has been atrocious! Only receiving part of my order on time while still waiting on the rest that will obviously arrive late (if it even arrives). When reaching out to customer service, a representative asked me about my order number and stayed silent after giving it to them and explaining my concerns about the order. Never did hear back from them, so I moved on to emailing them in the hopes that maybe I’ll get an answer in a timely manner (not holding my breath).

Discrimination/racism? Both! Today, your staff accused the only two brown kids (mine) in the store of stealing a phone someone lost at your store. Your staff approached my kids and told them, if you have the phone, just give it back so that you don’t get into trouble. This racist B did not have any rights to accuse any one, specially a minor. She’s older, light skin, curly black hair, black glasses wearing a T-shirt. This is inexcusable discriminatory and stereotypical behavior. Shame on you. My oldest child had to tell her that they are not thieves. Shame on you and your staff. I tried calling your store and no answer. You make it impossible to contact you directly. Shame on you and your store. Maybe spend $ training better your staff.

First and last time ordering from this place. They offered a buy one get one half off deal in slippers I wanted for my sin. They placed the order than canceled the second, half-off item when they ran out of stock. That alone would not be terrible, but when I called to ask if they could send a second item at the discount price, they said they couldn't help me and that I needed to buy another pair at full price. What a scam. Now I have to go out of my way to make a return. Loser level customer service. I'll never let anyone I know enter one of these stores in my presence.

I only put one star because I can’t put 0! Do not order from them for delivery! I ordered a ceramic item that broke in shipment. They wanted me to drive 40 miles one way to return it so they can throw it in the trash! They obviously don’t care about the safety of customers or employees to make them handle broken glass! I called and sent a picture so they refunded me the cost of the item but not the shipping! If they had packed it properly so it would not break, I would have received it undamaged! So, I am paying for their mistake. I will never order from them again!

Ordering online from Spencers is a nightmare. The website needs a massive overhaul. The customer service is sad. Their return process is a nightmare. 30 days that they have had my item and I was just told another 7-14 business days. Absolutely ridiculous.

just a beware to anyone ordering online. THEY WILL CHARGE YOU FOR ITEMS THAT ARE NOT IN STOCK. I purchased an item 10 days ago, card was charged, received no confirmation. After not receiving a confirmation I reached out and they confirmed that they oversold it and that the “pending charge” (been out $50 for 10 days) would return to my account in 3-5 day. No apologies, no intent to remedy the situation. After 10 days and the charge is still pending, I reached out again and was told “well it’s 5-8 business days” (at this point it was 9 business days) Again, no apologies for the situation, and many many snarky comments about how they didn’t charge me if there is no order # and if it is technically still pending. Reached out to bank, they say reach out to merchant (Spencers). Merchant says it’s my bank that I am waiting on. Extremely frustrating and unprofessional. At the very least I would be satisfied with an apology and at least some sort of email stating that they oversold the item and what to expect from the “pending charge” process.

We ordered a hard-all on August 28th FedEx shipped it and on September 3rd it stopped at Rialto and there were no other updates. FedEx today investigation and said it was lost. We called Spencers and gave them the information and they agreed that yet was lost Said they would send us another one but we told them no... We want a refund. Explain to them that the doll was a gift for birthday on September 13th. Also told them that we went out to Spirit Halloween and found the doll so we were able to give it as a birthday gift. No this is where it gets upsetting they told us that we had to give them a receipt from the store that we bought the doll from. We told them that doesn't make any sense we paid you money for a doll The doll didn't come The doll was meant for a specific event and so we no longer need the doll and you guys are still saying that we need the receipt. Found receipt text it to them. The person said oh I see you got a 10% military discount I said yes but what does that got to do with you paying us the full price. After jumping through hoops we finally got the refund. My wife told them after 40 years of shopping with them that she would not shop with them again which is good for me because she has spent thousands and thousands of dollars but bad for them

Well the returns from this company have now been returned back to me from China!!! The dresses were rubbish nothing like photos on Instagram, at a cost of £50 plus £25 to return requesting signature from them, it was then said waiting in customs then returned back to me. Please DO NOT BUY from this absolutely disgusting scam of a company, Spencer and Co of London are in China not UK!!!