Spencer'sReviews of spencersonline.com

They sent me a poorly packaged item that arrived broken. In order to return it I have to pay shipping. I won't get the original shipping cost or the return shipping refunded. How is that fair?

They shouldn’t even have one star absolutely the cheapest clothing ever. Order a leather jacket and it’s not even leather size absolutely to small ordered extra large it’s absolutely junk. No return label and now we sent them a email who knows if they will send back they should be reported to better business bureau immediately

Buyer beware this is a typical Chinese company pretending to have a store in NYC for 30 plus years. I have fallen for this scam in the past and got complete garbage from a site claiming to be a NYC store going out of business the garment I received was junk.And of course to return it was more than it cost. I tried to contact Spencer and they kept telling me I had the wrong answer in their puzzle which is almost impossible to screw up unless you can't see. Beware

Absolutely the worst trash I ever purchased!! The ad looks great but product is shabby and was torn !! Of course no customer service or refund!! Suckered by creepy China !! Update : no I got the right company

shitty customer service.. contacted them about my package not moving for about a week now, still in the same location that’s it’s been at since the 3rd.. they were little to no help, now i’m stuck wondering if my package is still going to get shipped or if it’s lost in transit and i’m receiving another one.. i ordered it for my friends birthday with 2 weeks in advance and now her birthday is in 5 days and im more than likely not receiving my packing since it’s across the united states.. love the store but online service is trash and needs to be reworked with better customer service employees and better ways of shipment.

Defective Lava Lamp that did not turn on with nightmarish customer service and return policy. I was asked to upload a video during chat. Even a 3second video wouldn't upload. I emailed the video, they denied that it does not work. Asked for another video. Don't buy their junk.

DO NOT ORDER FROM THIS COMPANY! I ordered 7 t-shirts to be shipped to my son in the military for Christmas. I ordered them on the 20th. I was offered expedited shipping which would get them there by the 23rd. I had 2 options, $25 off expedited shipping (total for that shipping was $36.74), or 30% off my entire order. I chose the faster shipping so he would get them before Christmas. I got a text on the 21st that my items had shipped. Then on the 23rd, a text saying there was a delay. Tracking info showed the items in the area for delivery. Then I got another delay message. I contacted "support" for a refund on my shipping cost and was told I had to wait until they were actually delivered. For the next 6 days I got "delayed" messages. They were finally delivered on the 29th. Not the 23rd, which is what was advertised for the $36 shipping. Now, I understand that shipping can be delayed around the holidays, but the company should make it right. I spoke with them for 2 hours today! I kept getting the same bs answers over and over. Even after all the evidence I produced, they refused to make it right. They said it needed 3 extra days to "process", even after I showed them the screen shot of them already being shipped. They instead offered me a prepaid shipping label to send the items back. They would rather inconvenience me AGAIN by sending the items back, then giving me the $16 back for shipping or my 30% off for the coupon I had. They offered nothing. I cannot believe that a company would rather go this route to be stubborn and save $16. They DO NOT CARE if their customers are happy and taken care of. Just shameful. No wonder they have 1.5 stars and are going out of business.

I should have check this before buying anything from this store. They do not clearly show their return policies and they won’t give you your money back. Either you buy from them or lose your money. Customer service completely useless and rude. I am never buying from this store ever again. It’s basically a rip off.