Spencer'sReviews of spencersonline.com

Horrible customer service, makes you go through AI until you maybe you get a person or a better ai at least. Display shipping dates for everything when you buy their products, but they can not actually meet those time windows at all. I paid over double the cost of an item to get it by my wife's birthday (overnight shipping, order two days prior since it was afternoon). I knew it was a shot at actually getting it here by then which is fine, but now it got delayed another two days and it will not even be here before that trip that it's specifically for. If the window for overnight shipping is 4 days then why the hell am I paying an extra 25 dollars for it? All I get back it's that I need to wait and see when the product comes on what they can do for me. Never ordering from here again and will actively suggest others do not as well.

I got a piercing (hoop for my nose) and I’ve been trying to close it since 4 pm it’s now 12 am and I have no idea what to do I wasted 40 bucks on something that won’t even work let alone I wasted waiting for 10 minutes for them to even open the the glass box for it

OMG--- Who in the world would voluntarily buy a POLYESTER shirt? If it had been stated in the description that the shirts were 100% polyester or 95% polyester, I would never have bought them. If you want a polyester shirt, buy it from Amazon because at least you can easily return Amazon items. Don't be fooled by the "Free Shipping". If you want to return an item, YOU HAVE TO PAY SHIPPING AND CUSTOMS TO SEND IT BACK TO CHINA!!!!!!!! Yes, CHINA! Do NOT buy from this company.

I went to my local Spencer’s store to buy jewelry and at the register the cashier told me I had to buy jewelry cleaning wipes, which I definitely did not need. And I stated this to the cashier guy very clearly several times. He told me he couldn’t sell me the jewelry if I didn’t buy the product, I felt the peer pressure and had to buy it. It felt very forced to have to spend my money on a product I didn’t want/need. Customers should not be put in this position, I was very upset that the worker was also rude that I was refusing to buy that. Before check out he also told me to put my phone number and I refused but he told me it was policy and I had to do it to do the transaction. Then as i walked out of the store I started receiving text messages from Spencer’s, and that I had to set up my account. I was never told any information on this. It shouldn’t be mandatory to make an account with the store, and I don’t think it’s necessary for me. I’m never buying from that store again.

Ordered some shorts online which arrived after about three weeks. Shorts were nice so I ordered another pair in a different colour same size, xl. When they arrived around a month later they were a different design and so huge I would comfortably fit into them twice. It appears to be a gamble when you order from them just what you’ll get. Judging from what others have said seems pointless trying to return them. Will just have to find an elephant that needs some shorts.

Horrible the way this company treats their employees. I had went in the store to grab some jewelry nd the employee was shoving jewelry cleaner down my throat. I refused as I dint need it. I asked why they ask that. Employee told me the company requires them to ask? He said it’s for store numbers and add ons. And that they don’t get ANY reward for up selling. I am appalled!! They don’t get commission or anything for it? Unbelievable I won’t be shopping here again I feel terrible for them

Ordered several small items Can't include image with this. All items would have easily fit in one small box with standard bubble wrap. Instead, items arrived in one Fed Ex plastic wrap, and three boxes. Seriously? The items are small pins and buttons, 4 per cardboard backing less than 3 inches sq., a total of eight pieces. No wonder shipping costs were higher.

Purchase a $150 coat and it was cheap and nasty. Very disappointing and deceiving.