Spencer'sReviews of spencersonline.com

Horrible customer service. They gave me the run around on multiple occasions, about a package I didn’t receive . Every time I called I was told to wait more. Saying shipping carrier sometimes mark packages delivered when they haven’t been. The longest I was told to wait was 3 months. Call us back in June that’s ridiculous! All I wanted was a refund and I haven’t got it. They offered a store credit which I didn’t want. How can you offer store credit but not a refund it makes no sense to me. I will never shop with the business again.

My 14 year old went into Spencer’s and purchased a vibrator. When she told me I made her go back in and return it. They would not refund her because she did not have a picture ID. I had to give my ID to get the money back. You don’t ask kids for ID to purchase sex toys but I have to show an ID to get my money back? I asked the sales person if they card people for some purchases. She said Nope, kids will be kids. Wrong answer lady. I loved Spencer’s as a kid, but sex toys for young teens? No thanks Spencer’s

Absolutely horrible service went here today with my wife . And we were confronted by there management that if we weren’t buying anything that we had to leave immediately! And we had already picked out a few items and we’re still shopping when the young lady tolled us we had to hurry up and get out of the store because she was trying to go home!!! Very unprofessional and RUDE SERVICE AT THIS LOCATION .

Spencer's gift have may be some unique and fun products in their shops, but I would NOT recommend buying from their web site at all though, and stay with Amazon instead. Amazon is much more reliable on shipping and fake refund promises than Spencer's gift representative. To avoid the rush in the malls, I have ordered 3 T-Shirts on their web site way before Christmas to arrive on time for the occasion and be given as presents. Those shirts were supposed to arrive before Christmas. For some unknown reasons that even the support person wasn't able to explain, only ONE shirt arrived on time as expected. The 2 other got shipped separately and LATER than promised shipping date, and of course delayed and arrived more than a week later. And since the representative person wasn't able to help about what's going on, I had to contact myself FedEx to check about the issue. The worse part was when the support person promised I will get a refund on shipping fees to compensate about the troubles. But guess what ? I NEVER received any refund of any kind from them. So they totally lied to me as well on that side. Such a horrible experience, and I will stick to Amazon from now on. It's sad because that's how small businesses die at the end.