SPELABSPELAB Auto Parts - High Performance Car Replacement Parts, Aftermarket Auto Parts & Accessories
SPELAB (spelabautoparts.com) has 806 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Auto Parts & Wheels · Redmond, Washington
Excellent
Auto Parts & Wheels
Excellent
Auto Parts & Wheels · Orlando, Florida
Excellent
806 approved reviews, newest moderated first
Cecil S.
I ordered a egr delete kit in blue , which was backordered. They sent me a black one so I wasnt waiting on backorder. They also offered a discount due to the backorder. I. Sent them a email stating that I wanted the blue one anyway. They got it sent out quickly. This is a absolutely great company with awesome customer service
Response from SPELABAug 17, 2023
Thank you for the review.
Owen H.
DO NOT ORDER FROM SPELAB!!!!! Got an egr kit that worked fine but I also got up pipes and a downpipe from them, that didn’t even fit! I returned them in early April and just now got my money back in the middle of may. Emailed spelab because tracking updates said package was “lost” and they proceeded to tell me “we never received the package” Called usps, turns out spelabs does something on purpose to mess up the tracking, and have a big crate full of returned items just sitting outside. Terrible company Edit - classic poor company arguing with their customers. USPS literally sent someone over to your building (because they constantly get calls about spelab) and found the crate full of “missing” returns.
Response from SPELABMay 19, 2023
Hello! You are really disappointing. When you make a purchase, SPELAB promises you that if the product is not suitable. We will pay the shipping fee for your return. SPELAB did indeed do the same. You also have no losses. The refund process for SPELAB also requires us to confirm that there are no issues with the product after receiving it, and then we will arrange a unified time for the refund.
Richie
Best customer service and fast responses for any questions needed
Response from SPELABAug 17, 2023
Thank you for the review.
Bryan R.
No fault of the company FedEx deliver a box ripped in half with half of the parts not in the box for my egr delete kit. One email and they sent it out again and received it today! Thank you for your quick response!
Response from SPELABAug 17, 2023
Thank you for the review.
James M.
Ordered a cutout kit and clamp set. Was missing two of the four clamps and they handled it very professionally, shipped missing parts in a timely manner. Great customer service.
Response from SPELABAug 17, 2023
Thank you for the review.
David S.
Spelab’s dedication to customers & customer service is unmatched. I recently had an experience where they recommended one product while my installer recommended another. They sent me both products to ensure my installation would go as planned.
Response from SPELABAug 17, 2023
Thank you for the review.
Ric P.
Very good in response of emails. I had to return an item and the transaction was clear for what I needed to do.
Response from SPELABAug 17, 2023
Thank you for the review.
Landon
Very good customer service! Always there to answer your questions and are very nice for whatever you have going on and will always get whatever you have going on figured out!
Response from SPELABAug 17, 2023
Thank you for the review.