Nicole D.
Taking my money won't refund 1400
This is a dishonest company I asked them to please cancel the order on 9-28-23 within 30 minutes of ordering they replied do we need to cancel i said yes and instead they sent the products out anyway on 10-5-23 and I found out all they would have had to do is cancel and it would have come back to them and they could have refunded me then on Oct 5th so when I received the 3 different packages i refused return to sender i canceled the order now a month almost since I canceled it I am trying to get a refund still and they say I will have to receive the packages again and return them before I can get a refund i don't think they intend of giving me a refund at all almost 1400 dollars it's a game and I think I been robbed don't order from them you can't talk to a live person and they don't have good service and I think they are trying to steal 1400 from me no i canceled the order within 30 minutes of ordering do not lie and say it had already left the wearhouse it had not
Response from SPELABOct 25, 2023
Hello. We would like to thank you very much for purchasing a product from SPELAB. SPELAB shipped your product after you purchased it. When you want to cancel, the package has already left SPELAB's factory, and we tell you that you can contact SPELAB for the return process after you receive the package. But you didn't do that and kept making unreasonable requests and you refused to receive the parcel, resulting in the parcel being returned to an unknown location. Our shipping warehouse and return warehouse are not in the same location, and you did not follow our return procedure. We have more than one seller, SPELAB, in our shipping warehouse, and by doing this you just lost the package because no one will go to someone to process the refused package. This matter could have obviously been resolved very well, but you messed it up.