SPELABSPELAB Auto Parts - High Performance Car Replacement Parts, Aftermarket Auto Parts & Accessories
SPELAB (spelabautoparts.com) has 806 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Claim this listingAuto Parts & Wheels
Excellent
Auto Parts & Wheels · Redmond, Washington
Excellent
Auto Parts & Wheels
Excellent
Auto Parts & Wheels · Orlando, Florida
Excellent
806 approved reviews, newest moderated first
Jason M.
Customer service is horrible I have made multiple attempts to contact them with out a response. Now we are on day 5 and still no response.
Response from SPELABFeb 24, 2026
Dear customer, We are very sorry to hear about this. We have had a dedicated customer service representative contact you. Please check your email promptly. We will provide you with timely after-sales support. Best Regards, Scarlett spelabautopart Customer Support [email protected]
Marvin C.
Great product. Fits like it should with quality clamps.
Response from SPELABFeb 24, 2026
Dear Customer, Thank you so much for your positive feedback! We’re glad to hear the product fits perfectly and you’re satisfied with the quality of the clamps. Your support means a lot to us, and we hope you enjoy it! Best Regards, Scarlett spelabautopart Customer Support [email protected]
Daniel S.
***Updated*** I order the delete kit for my 2017 F 250. The kit was shipped quick and arrived within a few days. When I got the shipment, I come to realize that it was only the exhaust that I received. I contacted the service, through email, because that is the only way to talk with them and they said that there was logistic issue with the rest of the kit. Four days later I received the hardware. I am still waiting on the tuner to complete this project. The communication through the AI customer service email is very frustrating and not much is getting accomplished. I'm hoping to receive my tuner soon. But very frustrated with the whole process in general ***Update** After finally receiving my SOTF tune I am even more disgusted with this company. There is no performance difference in the 5 tunes in the tuning profile. After addressing this with the company they referred to the disclaimer saying that the tunes are not refundable. The tune profiles are absolute JUNK! The money I "saved" using SPELAB will now have to be spent on buying a tune from a reputable company. I would avoid SPELAB at all cost for tuning. The parts however were decent once I finally received them.
Response from SPELABFeb 19, 2026
Dear customer, We are very sorry for the bad shopping experience you had. For our logistics issues, we will provide you with a refund or urge logistics. Please provide us with your contact information or order number, and we will process it as soon as possible. We look forward to your reply. Best Regards, Scarlett spelabautopart Customer Support [email protected]
Robert S.
Kit was complete, customer service helped when arrival date was a little late. Always returned emails answering questions I had. everything in the kit went together very well satisfied with the overall outcome of this project.
Response from SPELABFeb 19, 2026
Dear Customer, Thank you so much for your wonderful review! We’re really glad to hear the kit was complete, the installation went smoothly, and our team was able to assist you with any questions and updates. Your satisfaction means a lot to us, and we’re thrilled you’re happy with the final result of your project. Thank you for choosing us! Best Regards, Scarlett spelabautopart Customer Support [email protected]
Ed H.
These people are a joke! Kit came with no instructions what so ever, none! The instruction download from their website was totally useless, very generic, not vehicle specific, and very minimal. No customer service, just canned answers. Tuner would not load, at the end I would get download failed message. I messaged their support, they asked for screen shots, I sent screen shots. They replied with some mumbo jumbo that made no sense and totally unrelated. After digging into it a little, I figured out the memory card was bad. Unreadable by the tuner or my computers. Let them know what I found, no acknowledgement, just more unrelated nonsense. I gave up and asked for return authorization. I had asked 3 times for a refund, quoting their 14 day return for any reason policy. Not until I had PayPal and my credit card company get involved, they finally sent me a return label My reply to SpeLabs reply: Here is something that is terribly Bass Ackwards, They are more concerned about bad reviews, their response is almost immediate. You know if they applied their attention to helping their customers as much as to their reviews, they would have a very good reputation if not an excellent reputation. Another thing, when you ask for help 9:00 am central time and don't reply until midnight or 1:00 am central time, that is just stupid. If you are going to sell a product that your primary custom is in the continental United States, why don't you have your support staff on duty at the times your customers need you? Asking for a friend.
Response from SPELABFeb 15, 2026
Dear customer, We are very sorry for the bad experience you had. We are very sorry about the issue you mentioned about the tuner not being able to load. We will arrange a dedicated person to handle your after-sales service and refund you. Please keep in close contact with us Best Regards, Scarlett spelabautopart Customer Support [email protected]
Kayden M.
This company offers amazing affordable aftermarket products for your vehicles. I recently bought an EGT delete kit for my 6.4 Powerstroke, with spelab’s fast shipping and great customer service. It was here within 3 days and ready for my truck to run in tip top shape. Can’t thank these guys enough!
Response from SPELABFeb 13, 2026
Dear Customer, Thank you so much for your wonderful review and for choosing our EGT delete kit for your 6.4 Powerstroke! We’re thrilled to hear you’re satisfied with our affordable, high-quality aftermarket products, fast shipping, and customer service—getting your parts to you quickly so you can get your truck running in tip-top shape is exactly what we strive for. Your support means a lot to us. If you need any help with installation or have any questions down the road, please don’t hesitate to reach out. We really appreciate your trust and recommendation! Happy driving, and best regards from the team! Best Regards, Scarlett spelabautopart Customer Support [email protected]
Timmy P.
I got my order and good time I was missing one of the parts I ordered the box came empty. I reached out and two business days later I received the part. Great customer service.
Response from SPELABFeb 12, 2026
Dear Customer, Thank you so much for your detailed and thoughtful review! We apologize for the initial inconvenience caused, as you received an empty box with missing parts. We take this very seriously and fully understand your need for timely parts delivery. We are pleased that our customer service team promptly resent the missing parts, allowing you to use them as soon as possible and avoid disrupting your work schedule. Your recognition is extremely important to us. We will continue to strictly control the quality of our outgoing parts and improve service efficiency to provide you and your fleet with more reliable and worry-free parts support. We look forward to serving you again. We wish you success in your work and safe driving! Best Regards, Scarlett spelabautopart Customer Support [email protected]
THOR
Customer service is always top notch and very quick via chat or email. If any issues with a product or warranty Spelab takes care of it immediately. Thank you!
Response from SPELABFeb 12, 2026
Dear Customer, Thank you so much for your recognition and affirmation of our Spelab customer service team! Your satisfaction is our greatest motivation. We are committed to providing rapid response and dedicated solutions to every customer's problems. Whether it's inquiries, after-sales service, or warranty issues, we will handle them for you promptly. In the future, we will continue to maintain first-class service quality, bringing you a more reassuring and hassle-free shopping experience. Thank you again for your support. We wish you a pleasant driving experience and safe travels! Best Regards, Scarlett spelabautopart Customer Support [email protected]