Janele L.
It is a horrible service
It is a horrible service. I purchased their internet package on 9/23/21 only but for some reason they added tv cable plan to my package and charged me 127.57 usd for my first billing. I called them more than 8 times after my internet was installed to remove the tv cable out of my package . Some billing representatives told me that they fixed it but then my statement remains the same. I called them back, and one of the billing representatives told me that I had to pay the whole amount even it is not my fault. I still continue to call them to appeal my status but I am not sure if they can solve it and if not I will cancel their plan. I have a very bad experience with them and it wastes my time for such a simple issue!