Spectrum InternetReviews of spectruminternetprices.com

Extremely slow, choppy, overpriced, and down more than half the time.

We have been customers of COX INTERNET for over 20 years. We had storm damage that caused damage to the internet wire connected to the house. We texted and got a service call scheduled late in the day between 5 -6:30 pm. We got a text that the service person would be at our home at about 5:13 pm. We immediately went outside to help him get to the wire. He never showed. Got a text that the service was canceled. Can't call and get help unless you want to hold for over an hour. So we have to text with a "live" agent. Asked why the service had been canceled. Told because the tech knocked and didn't get an answer and called and didn't get an answer. TOTAL LIE!! No calls on our call list. No one came to our door. We were out there waiting before he was to arrive. The description given of our home was totally wrong. They had got thru to us with texts, but no texts from tech received. No calls. No showing up at our home. What did they do to help us? We have to wait 2 more days without internet. Maybe the tech will show up. BUT they wanted us to upgrade our plan for a more costly one! This was their offer!! We're looking for a new internet provider! COX SOLD TO SPECTRUM. Spectrum gets a 1.5 star rating from its customers! Thanks a lot, COX, for selling us out!!

how does an isp have an outage a day sometimes more worst wifi ive ever had and ive had TMOBILE WIFI they are better than spectrum

I wish I had read Trust Pilot reviews. I used ATT for many years, I thought it was slow because of 50 MBPS and Spectrum was supposedly faster. Now the speed doesn't seem to matter much when it comes to downloads or streaming. Since I have had Spectrum there has been several outages, out of the blue when I needed them. My WIFI is terrible, I have to not use it for my phone and depend completely on my Verizon phone service. UPDATE; AFTER 3 MONTHS OF HORRIBLE SERVICE. I called and had technician come and check out my system. The young man was very thorough in checking every component, and connections out. Seem that when they installed the router, they had used a faulty connector. For all this time I had not been receiving service like I should of. Much improved. Don't have any compliant except they should refund me the months I paid for service up until then.

Really hate, WORST Ever service Spectrum. Horrible service. It would be outage 3 times a month, especially in the morning. I want to move out somewhere another inter net service available. Very frustrated with Spectrum !!! Spectrum must get out of the market !!

Absolute worst internet provider there is. Multiple outages a month lasting half the day or more. Always in the middle of the day. They refuse to compensate for lost time. If you work from home, use anyone else for internet. I can’t wait to switch providers. I had Truestream for 4 years before moving to this city and not one outage. Spectrum is a JOKE.

Abysmal customer service. Terrible internet. They amp your prices up and slow your internet down, to the point where I finally checked out Fiber...with another carrier since Spectrum was $4 higher. Why should I up my service with them when I only have two people in the home and they can't handle that with regular internet?! Way to greed your way out of a customer! I'm sure whatever fatcat CEO makes these decisions will be bouncing with their gazillion dollar parachute soon. Back to service, they literally held me hostage on the phone for almost FIFTEEN MINUTES to cancel. I think making it that hard should be criminal.

I recently moved and now have Spectrum for internet service. A technician came to activate my service and also set my TV on the correct setting, plus he went above and beyond my expectations when he put a new wire on my Roku unit. I have excellent internet service now for about $40 less than I was paying with another provider.