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Messed up my move. Back charged me for service for old address even after asking for cancellation. Dishonest billing and the right hand doesn't have a clue of what the left is ripping off.

Spectrum overcharged me for years, the bill kept going up for internet service that kept going down more and more frequently. Constant outages. I called last month to cancel because I switched to Hawaiian Telecom. They kept giving me the runaround, putting me on hold, sent me to "customer retention" department. After an hour the call dropped and they never finalized the cancellation. I got busy with family visiting and didn't have time to call back, just called yesterday (2 weeks later) to find out they're charging me $75 for this month of internet service that I didn't even use. The customer service agents are completely useless and supposedly can't remove the charge. They can't prorate the service either. What a racket. DON'T DO BUSINESS WITH THIS RIPOFF COMPANY!

Spectrum gets lots of bad reviews...well deserved. A so called chat line repairman promised to get my computer on line within minutes...instead my system crashed. I saved my work and files (I am a writer) with the help of good computer repair shop. I asked Spectrum to reimburse me $200 for the work. They refused, telling me they are not responsible for damages done while troubleshooting a problem. If you are a customer already, I advise that you disengage. If you are considering Spectrum think again.

We would like to point out this company has no connection with Spectrum SMT !

Who is running this company where do they go to business school cuz I sure as hell want to make sure I never waste my money at that college They've got great products the internet's so high speed it will hat blow off your hat when you walk by but their customer service oh my God that is a different story I mean they're robbing the company blind and running off all their customers all they do is take stuff off your account just over the next person they transfer you too can add it back to your account and get the commission for selling you the same thing they just took off and and their employees know about it so how come the CEO everyone's running that place doesn't know about it they're not paying attention they don't care or they're in on it as simple as that another service for a little while now almost a year I think my bill is never the same each month that goes up up and up for no reason I'll call and tell me they got it fixed but the next month my bill will be even higher and now it's so high that I can't even pay it I got stuck with a phone I don't even want it didn't want try my best stop it from being ordered they took me with it anyway but come on I'm just I'm just a good old boy from North Carolina you know I don't know much about business but I know one thing if you don't know what's going on in your own company or don't even care to know what's going on in your own company you just step aside and let someone that does take control and your customer service they don't like it now hire somebody else I need a job

RUN do not walk away from this bunch of liars and thieves. We tried to COME BACK after being away for years and before we could get the internet equipment they tried to say we still owed them $500 for equipment we turned in years ago when we were with them. We had already purchased an iPhone so we cancelled everything and send the phone back and upon receipt of a brand new never used phone in the box they are saying something was wrong with it and only giving us $37 back out of $117!!!!! Bunch of liars and thieves.

I wish we had an alternative choice. Their customer service full of liers and theirs never any evidence of what they offer you meaning you waste hours with exculations that don't care and all cover for eacher. The customer is never priority just offers to take more money as much as they can from you.. .HATE HATE HATE this company ... I beg for a competitor......

Returned cable equipment in person 9/26 and requested to cancel cable and keep internet. Confirmed with customer service representative at the counter that all would be handled. Spectrum then billed for cable. Called to have bill corrected before it hit account 13 days later 10/15. Stayed on hold and tied up with Spectrum for over 45 minutes. Spectrum responded that in store representative was unable to remove cable, customer service over the phone is unable to remove cable, only retention services can remove cable. Spoke with retention services over the phone. Assured me that cable was back dated and removed and would not be billed 13 days later when payment hit account. It was not removed. Back on hold today. Going on 25 minutes as of this review. In person didn't work, over the phone didn't work. They make it very hard to cancel and get your money back.