Pietro L.
4 months delivery time, bad communication, used item
Worst experience. I have ordered a scope and it arrived after 4 months. No more communication from merchant after receiving the payment. Payment is direct on their website and with no protection. The tracking info provided shows the item as "delivered" while is not, meaning an incorrect or forged shipment status, while the corresponding tracking code on other platforms show always in-transit. I called their company number and a lady not affiliated to that company answered, meaning a fake phone number. Once received, after 4 months, the item shows marks from being a returned item or already used. Not a good experience.
Response from specprecision.comJul 26, 2022
Hi Giancarlo, I read what you wrote about your shopping experience on our website. Firstly, I am so sorry for the bad experience that our previous bad service caused you. Secondly, we owe you an explanation, you chose epacket when ordering, the logistics of epacket was relatively slow, it usually takes 30-35 days to arrive. What's worse, there were some problems with the logistics company at that time, and the customer service was hospitalized because of illness, so she did not follow up and reply your information in time, also forgot to pass it on to other colleague to follow up. That's why you have a very poor shopping experience. Sorry again. If you buy items from our website next time, we should recommend you to use UPS for shipping, it only takes 7-12 days. Thirdly, regarding your opinion that the package was opened before it was received, I think it is normal because when going through customs, customs staff can unconditionally open the package for inspection.But we can make sure what we sent you a new one , it cannot be a "being a returned item or already used" . Our company has reorganized the customer service team and also solved the logistics problem, hope you don't lose confidence in us. If you place an order on our website next time, please contact me in advance, I will provide you with a coupon. SORRY again.