Aaron M.
Order was late by over a month, never got it in the end.
Order was late by over a month, never received it in the end. I placed an order for a Spec precision RCO 4X32 Riflescope. Paid in full $180, with a listed delivery time of 2 weeks. Order number US2506066252 3 weeks pass by, and I have nothing in the mail, no follow ups, and a the only thing I have to go on is a hard to find tracking number, so I check shipping. Package had been stuck in customs for over a week, then declared possibly lost. I email customer service and get a run around, being told to wait another week for customs to fix the issue. I wait 1 week and my lost package is still lost, so I email customer service to get a replacement. My part that I ordered is supposedly not in stock, even though the website says it is, and I was offered a replacement, that was also cheaper that what I originally purchased at that. Despite being offered a lower value replacement, I agreed to the terms and I was told that they would punch it in, with a new tracking number. Another week passes and I didn't get a tracking number. I email support again, and was told that the person who was responsible for my replacement NEVER PUT THE ORDER IN. I had to email the same info AGAIN to get my replacement placed again, and I was told that THERE WAS NO STOCK OF WHAT I ORDERED. 6 WEEKS OF WASTED TIME. And I still didn't have my purchase. I was extremely frustrated at this point, so I requested a refund. The only part of this process that went smoothly was the refund. I have no plans of purchasing anything in the future from this store, at this point, if this is the normal experience.